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Customer Engagement Manager

2 months ago

Trenton, New Jersey, United States Overwolf Ltd Full time

Join Our Team as a Customer Success Manager

At Overwolf Ltd, we are seeking a dedicated Customer Success Manager to lead our client partnerships and ensure their success.

Your Role:
As the primary contact for our clients, you will expertly navigate their needs, engage in discussions about our technology products, and implement effective advertising and monetization strategies.

If you possess strong communication skills, a technical mindset, and a passion for exceptional service, we invite you to be part of our team.

Key Responsibilities:

  • Oversee the onboarding journey for your designated clients, ensuring a seamless transition and early achievements.
  • Act as the bridge between clients and our internal teams, utilizing communication tools to maintain consistent dialogue.
  • Monitor client performance proactively, recommending enhancements and optimizing strategies for improved outcomes.
  • Address technical challenges, delivering prompt and effective support to clients.
  • Conduct regular check-ins and perform proactive assessments to nurture and strengthen client relationships.
  • Leverage our product suite to deliver customized solutions that not only meet but exceed client expectations.

Qualifications:

  • Must reside on the East Coast.
  • 1-2 years of experience in Client Services, Customer Success, or a similar client-facing role.
  • Strong technical knowledge in AdTech, ideally with practical experience.
  • Comprehensive understanding of the programmatic advertising landscape and its technologies.
  • Familiarity with SSP dashboards and CRM platforms.
  • Demonstrated strategic problem-solving and client management abilities.
  • Positive attitude, with the adaptability and focus required to excel in a fast-paced environment.
  • Outstanding patience and communication skills, both written and verbal.
  • Proven ability to manage substantial responsibilities effectively.