Current jobs related to Patient Services Associate - Philadelphia - Pennsylvania Medicine
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Patient Services Associate
2 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timeJob Title: Patient Services AssociatePenn Medicine is committed to delivering exceptional patient care and experiences. As a Patient Services Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care.Job Summary:This is a PRN position that requires flexibility and adaptability. The Patient Services...
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Patient Services Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring that our patients receive the highest level of care and attention.Key Responsibilities:Provide Excellent Patient Service: Greet patients in a pleasant and professional...
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Patient Services Associate
1 month ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.Key Responsibilities:Arrival and Departure Activities: Assist patients with arrival and departure procedures,...
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Patient Services Associate
1 month ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Services Associate to join our team at Jefferson Health. As a key member of our front desk team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesVerify patient demographic information and insurance...
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Patient Services Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring that our patients receive the highest level of care and attention.Key Responsibilities:Provide Excellent Patient Service: Greet patients in a pleasant and professional...
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Patient Services Associate
1 month ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Services Associate to join our team at Jefferson Health. As a key member of our front desk team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesVerify patient demographic information and insurance...
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Patient Services Associate
1 month ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Services Associate to join our team at Jefferson Health. As a key member of our front desk team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesProcess patient check-in and check-out activities,...
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Patient Services Associate
2 days ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Patient Services Associate, you will play a vital role in our tripartite mission.Key Responsibilities:Customer Service: Provide excellent customer service to patients,...
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Patient Services Associate
1 month ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.Key Responsibilities:Arrival and Departure Activities: Assist patients with arrival and departure procedures,...
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Patient Services Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Associate, you will play a vital role in supporting our mission by providing top-notch patient service, collaborating with clinical and administrative...
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Patient Services Associate
1 month ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.Key Responsibilities:Arrival and Departure Activities: Assist patients with arrival and departure procedures,...
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Patient Services Associate
2 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timeJob Title: Patient Services AssociatePenn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Patient Services Associate, you will play a vital role in ensuring seamless patient experiences and contributing to our mission of providing the highest level of care.Key Responsibilities:Provide exceptional patient...
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Patient Services Associate
4 days ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
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Patient Services Associate
1 week ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timePatient Services Associate PRN RolePenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders.This PRN Patient Services Associate role is a key part of our team, supporting the delivery of high-quality care and ensuring a positive patient experience.Key Responsibilities:Assist...
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Patient Services Associate II
1 month ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeAbout the RoleWe are seeking a highly skilled Patient Services Associate II to join our team at Jefferson Health. As a key member of our clinical operations team, you will play a critical role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesProcess patient arrivals and departures, ensuring a...
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Patient Services Associate II
2 weeks ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Services Associate II to join our team at Jefferson Health. As a key member of our patient-facing staff, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesGreet and check in patients at the front desk,...
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Patient Services Associate
1 week ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timeJob Title: Patient Services Associate PRNPenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future leaders in the field of medicine. As a Patient Services Associate PRN, you will play a vital role in supporting the delivery of high-quality care and contributing to the success of our team.Key...
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Lead Patient Services Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Thomas Jefferson University Full timeJob Summary The Lead Patient Services Associate plays a vital role in enhancing the patient experience by processing arrival and departure activities with courtesy and professionalism. This position serves as a resource to other Patient Services Associates, mentoring, training, and assisting in the direction of daily operations. The Lead PSA primarily works...
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Patient Services Associate II
2 weeks ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryWe are seeking a highly skilled Patient Services Associate II to join our team at Jefferson Health. As a key member of our clinical operations team, you will play a critical role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesProcess arrival and departure activities associated with...
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Patient Services Associate
5 months ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
Patient Services Associate
4 months ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Summary:The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.The PSA may function in a physician practice or a call center environment.Rotation between PSA functions and/or departments may be required.Responsibilities:Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements:answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures:including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc). Flexible and readily adopts new processes and engages in practice operation changes.Credentials:Education or Equivalent Experience:H.S. Diploma/GED (Required)Equivalent Experience: 2+ years Medical office experience, or 4 years of customer service experience (Required) - Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience Education Specialization: Associate of Arts or ScienceWe believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's WorkWe are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
