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Customer Care Representative
2 months ago
Customer Care Representative
Job Type:
Full-time
Department:
Customer Care
Hours:
M-F, no holidays or weekends
POSITION SUMMARY:
Responds to requests (via customer phone calls, e-mail inquiries, web orders, and facsimile transmissions) for equipment parts, supplies, and accessories.
ESSENTIAL RESPONSIBILITIES:
Respond to incoming calls, emails, and fax requests from customers.
Provide quotes to customers upon request.
Request current/updated vendor pricing and update in SAGE100 accordingly.
Enter sales orders into SAGE100 database.
Maintain consistent and accurate order entry.
Follow up with customers/vendors/TED warehouses on delinquent/backorders accordingly.
Acknowledge customer feedback and engage the proper parties for resolution and documentation/logging when applicable.
Enter new customer information into CRM and SAGE100 databases.
Maintain and update customer information in SAGE100.
Update film pricing for contract customers.
Work with Accounting team to correct customers on credit hold.
Cross-train with other team members.
Perform other duties as assigned.
Requirements
QUALIFICATIONS:
Excellent oral/written communication skills. Knowledge of MS Office (Word, Excel). SAGE100 experience. Excellent phone etiquette. Detail-oriented. Ability to read and interpret complex customer purchase orders with minimal supervision.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED equivalent required. Associates Degree preferred. Minimum of 2 years Customer Service experience. NDT experience preferred. Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
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