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Healthcare Customer Service Specialist

2 months ago


Inglewood, California, United States Allied Health Solutions Medical Group Full time

Benefits:
401(k) matching

Company events

Competitive compensation

Dental coverage

Health coverage

Career advancement opportunities

Paid time off

Training and development programs

Vision coverage

Paid holidays

Job Overview:
We are looking for a Healthcare Customer Service Specialist to enhance our operations.

In this position, you will engage with patients and other callers to ascertain their requirements, process inquiries, escalate issues, and deliver effective solutions that guarantee a positive customer service experience with our organization.

The ideal candidate possesses a friendly demeanor, is proficient with technology, and can maintain composure in high-pressure situations.

Key Responsibilities:
Handle a significant volume of incoming calls and emails

Determine the purpose of the caller's inquiry, gather pertinent information, and offer solutions

Utilize established scripts for various customer service scenarios

Employ best practices in customer service techniques to foster rapport and build relationships with clients

Document all interactions with customers

Achieve personal and team performance targets

Participate in training sessions to keep skills and knowledge current

Manage multiple tasks efficiently, demonstrate adaptability to new projects and protocols, and promote a collaborative team atmosphere

Connect callers to suitable medical resources proficiently

Assist patients with scheduling appointments through designated systems

Provide educational information to patients regarding healthcare providers, hospitals, and community resources

Compose reports, business correspondence, and procedural documents

Effectively communicate information and respond to inquiries from patients, providers, and the general public

Perform other duties as assigned by management

Qualifications:
High school diploma or GED; a college degree is preferred

Prior experience in a Customer Service Representative role or similar position is advantageous

Comfortable using computers and customer management software; familiarity with Microsoft Word and Excel is beneficial

Exceptional phone and verbal communication abilities

Knowledge of active listening techniques

Ability to perform well under pressure

Highly organized with strong project prioritization and time management skills

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