Medical Call Center Representative
2 weeks ago
Benefits:
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Medical, Dental and Vision Insurance
401K
Paid Holidays
Job Summary
We are seeking a Medical Call Center Representative to join our team. In this role, you will communicate with patients and other callers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customers call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
The coordinator must be able to multi-task in a calm and efficient manner, demonstrate flexibility towards new projects and protocols and promote a positive team environment
Communications may require actions such as: connect callers to appropriate medical resources in an effective manner; assist pts with appt scheduling either directly through Office Ally; patient education regarding provider/hospital/community resources
Ability to write reports, business correspondence, and procedure documents
Ability to effectively present information and respond to questions from patients, providers and the general public
All other duties as directed by management
Qualifications
High school diploma/GED. College degree is desired
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software. Experience with Microsoft Word, Microsoft Excel
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
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