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Healthcare Customer Support Specialist

2 months ago

Inglewood, California, United States Interdent Sa Full time

Patient Service Representative

Job Category: Operations

Requisition Number: PATIE005341

Job Overview

At Interdent Sa, we are seeking dedicated Customer Service Representatives to join our team.

Key Responsibilities:

  • Adhere to established dental front office procedures for opening and closing.
  • Welcome visitors, manage incoming calls on a multi-line system, and execute general administrative tasks.
  • Facilitate patient flow between front and back office by coordinating with doctors and staff.
  • Assist patients in completing necessary documentation, establishing accounts, and creating charts for new patients.
  • Oversee the daily office schedule, manage appointments, and make necessary adjustments.
  • Perform additional tasks as assigned.

Qualifications:

  • Minimum of one year of customer service experience; dental front office experience is advantageous.
  • Exceptional verbal and written communication skills are essential.
  • Proficiency in computer use is required (experience with QSI is a plus).
  • Ability to multitask effectively.
  • Bilingual in Spanish is preferred.

Benefits:

  • Medical, Dental, and Vision coverage.
  • 401K plan.
  • Paid Time Off (PTO).
  • Paid holidays.
  • Continuing Education credits.
  • Referral Bonuses ranging from $2,000 to $5,000 based on position.
  • Opportunities for career advancement within the company.

Schedule:

Full-time, Monday to Friday, 8 AM to 5 PM.

Education:

High School diploma or equivalent is required.

Experience:

Relevant experience in customer service is preferred.

Licenses & Certifications:

None required.