Field Service Engineer West Coast

2 months ago

Minneapolis, United States Bio-Techne Full time

By joining the Bio-Techne team, you will have an impact on future cutting-edge research. Bio-Techne and all of its brands provides tools for researchers in Life Sciences and Clinical Diagnostics.

For this position you will be part of our brand, Lunaphore Technologies S.A., a Swiss company born in 2014 with the vision of enabling spatial biology in every laboratory. Lunaphore provides solutions based on a game-changing chip technology that can extract spatial proteomic and transcriptomic data from tumors and other tissues, transforming any assay into multiplex spatial biology with an intuitive approach.

For further information on Lunaphore and its products, please visit www.lunaphore.com .

**Position Summary:**

Are you an experienced Field Service Engineer professional **located in the US** , looking for an exciting challenge where you can have an impact on the future growth of your company?

Reporting directly to the Team Leader Field Service Engineer, you will provide remote and on-field support for pre and post-sales activities with strong hands-on and problem-solving skills.

**Key Responsibilities:**

+ Support Lunaphore and customers in maintaining and running the setup properly.

+ Investigate problems and develop solutions to address them.

+ Install, maintain, and repair Lunaphore instrumentation

+ Understand thoroughly all the technical aspects of the product on the hardware side as well as on the software side.

+ Run basic staining assays on the setup for testing protocols. (Training will be provided).

+ Collaborate effectively with the technical team to understand and improve the product.

+ Identify customer problems and report customer feedback

+ Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines.

+ This position includes frequent travelling at a short notice. **(up to 85% domestic travel )**

**Qualifications**

**Education and Experience:**

+ **At least 3 years experience in field service engineering in life sciences research/diagnostics and medical devices.**

+ **Relevant industry specific qualifications in Microsystems, Mechanical engineering, Bioengineering, electrical engineering, microscopy optics.**

+ **Hands on experience in basic laboratory techniques preferable.**

+ **Troubleshooting, root cause analysis experience. Experience in IT support for software and hardware is a plus.**

+ **Ability to meet the physical requirements of the job, working with heavy complex devices, confined spaces.**

+ **Fluency in oral and written English is required. Additional language skills are a plus.**

**Knowledge, Skills and Abilities:**

+ **You like interacting with people, bring advice and solutions to them, and demonstrate good customer service skills.**

+ **You are hands-on and like to solve problems.**

+ **You are skilled to manage technical work in the field even with little supervision.**

+ **You are capable to interpret technical issues from descriptions given by the customers.**

+ **You can adapt in a constantly changing environment.**

+ **You have the ability to collaborate with others by working in a team, share information with peers and managers.**

+ **You demonstrate critical thinking and analytical skills, good organizational skills, punctuality, and attention to detail.**

+ **You have strong integrity, hardworking and solution oriented.**

+ **Must be located within an hour and a half from a major U.S airport**

+ **Ideally located in the west coast**

+ **Must have a valid driving license**

**Why Join Bio-Techne:**

+ **We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one**

+ **We invest in our employees financial futures through 401k matching and an employee stock purchase plan.**

+ **We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.**

+ **We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.**

+ **We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.**

**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**

**Bio-Techne is an E-Verify Employer in the United States.**

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