Professional Services Client Partner

1 month ago

Austin, United States Epicor Inc Full time

As a Professional Services Client Partner, you will act as a liaison between clients and professional services, growing the client relationship by identifying business opportunities and working with the delivery team to execute contracts within established terms and conditions. You will be responsible for identifying, communicating, and mitigating project risks. We are seeking applicants with strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple projects simultaneously.

What you will be doing:

  • Assist with coordination of a product or service offering project for a client, from inception to installation.

  • May contribute to strategic planning and large-scale operational deployment.

  • Analyze the profitability the risk potential for each engagement and recommend the solution that will satisfy the client while maximizing the profitability and reducing the overall project risk.

  • Address escalations regarding professional services and implementation issues.

  • Participate in Project Kickoff, Planning, and Steering Team meetings at customer sites or remotely.

  • Participate in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.

  • Lead and oversee approval for scoping, planning, cost estimating, and pricing of consulting projects.

  • Provide support to team members by sharing knowledge and best practices to achieve successful delivery of projects, on-time, and on-budget.

What you will likely bring:

  • 5+ years applicable experience and demonstrated success/knowledge.

  • 3+ years of specialized/industry experience.

  • Bachelor's degree (or equivalent experience).

  • Ability to present in sales meetings, face to face, or remotely.

  • Effectively communicate with customers, field consultants, executives, and co-workers.

  • Strong organizational, project sponsorship and time management skills.

  • Ability to manage P&L at a high level for a multi-state region while ensuring primacy at the detail level on projects where needed.

  • Analyze customer problems and make recommendations for improvement.

  • May work at client site from time to time.

  • Ability to travel up to 50%.

What could set you apart:

  • General Epicor Product Knowledge

  • MBA

#LI-REMOTE #LI-SK1

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.


Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

  • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

  • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

  • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

  • Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

  • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

  • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

  • Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $80,000.00 USD Maximum: $180,000.00 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Scott Keough

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