HVAC TB Customer Support Coordinator
2 weeks ago
Be part of the futureLet's Build a better Tomorrow TogetherWe are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer:Competitive Starting PayPaid TrainingGlobal Advancement OpportunitiesCompany Vehicle (as applicable)Referral BonusesComprehensive BenefitsMedical/Dental/Vision insuranceHealth Savings Account (HAS)Life Insurance401(k) savings plan with company matchShort-Term and Long-Term DisabilityEmployee Assistance ProgramWellness ProgramAnd More Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost-effective manner.How You Will Do ItReceives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.Communicates the action plan and services to be provided directly to the customer.Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.Upon completion, reconciles all service requests daily.Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Ensures technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.Assists with the creation of L&M quotations.Develops and maintains viable long-term relationships with customers and subcontractors.Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status ( i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.Facilitates administration of warranty claims.May guide and prioritize the activities of the Customer Service Agent Assistants.Periodically performs duties of the Customer Service Agent Assistant as overflow demands.Other duties and administrative activities as assigned.What we look forRequiredHigh school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.Able to prioritize work activities based upon the financial impact on desired business goals.Able to influence diverse teams to accomplish tasks/goals.PreferredAssociates degree preferredExperience and/or basic project accounting or costing principles is desiredJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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HVAC TB Customer Support Coordinator
1 week ago
Birmingham, United States Johnson Controls Full timeBe part of the future! Let's Build a better Tomorrow Together! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a...
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HVAC TB Customer Support Coordinator
4 days ago
Birmingham, United States Johnson Controls Full timeBe part of the future! Let's Build a better Tomorrow Together!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a...
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HVAC TB Customer Svc Rep
1 week ago
Birmingham, United States Johnson Controls International Full timeWhat you will do Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling, as needed. Provides administrative, day-to-day support in the service operational...
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HVAC TB Customer Svc Rep
20 hours ago
Birmingham, United States Johnson Controls International Full timeWhat you will do Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling, as needed. Provides administrative, day-to-day support in the service operational...
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HVAC TB Sr Controls Tech
1 week ago
Birmingham, United States Johnson Controls International Full timeWhat you will do Perform HVAC Control systems programming, troubleshooting, installation, commissioning and preventative maintenance as it is related to mechanical, electrical, and low voltage controls components Respond to service and warranty calls using Johnson Controls configuration and commissioning tools as well as a variety of hand tools including...
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HVAC TB Sr Controls Tech
2 weeks ago
Birmingham, United States Johnson Controls International Full timeWhat you will do Perform HVAC Control systems programming, troubleshooting, installation, commissioning and preventative maintenance as it is related to mechanical, electrical, and low voltage controls components Respond to service and warranty calls using Johnson Controls configuration and commissioning tools as well as a variety of hand tools including...
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HVAC TB Sr Controls Tech
3 months ago
Birmingham, United States Johnson Controls International Full timeWhat you will do Perform HVAC Control systems programming, troubleshooting, installation, commissioning and preventative maintenance as it is related to mechanical, electrical, and low voltage controls components Respond to service and warranty calls using Johnson Controls configuration and commissioning tools as well as a variety of hand tools including...
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HVAC TB Sr Controls Tech
1 month ago
Birmingham, United States Johnson Controls International Full timeWhat you will do Perform HVAC Control systems programming, troubleshooting, installation, commissioning and preventative maintenance as it is related to mechanical, electrical, and low voltage controls components Respond to service and warranty calls using Johnson Controls configuration and commissioning tools as well as a variety of hand tools including...
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HVAC TB Customer Svc Rep
2 weeks ago
Birmingham, United States Johnson Controls International Full timeWhat you will doUnder direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling, as needed. Provides administrative, day-to-day support in the service operational...
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HVAC Technical Support Specialist
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HVAC TB Cust Resource Coord
2 months ago
Birmingham, United States Johnson Controls International Full timeWhat you will doUnder direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of...
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HVAC TB Cust Resource Coord
2 months ago
Birmingham, United States Johnson Controls International Full timeWhat you will doUnder direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of...
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HVAC Sales Support Specialist
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Birmingham, Alabama, United States Ferguson Enterprises Full timePosition Overview:Ferguson Enterprises has been a trusted provider of quality supplies across various sectors since 1953. Our mission is to enhance infrastructure, homes, and businesses, ensuring that our customers' complex projects are straightforward, successful, and sustainable. We are dedicated to proactively addressing challenges, adapting, and evolving...
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HVAC Sales Support Specialist
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Birmingham, Alabama, United States Ferguson Enterprises Full timePosition Overview:Ferguson Enterprises has been a leading provider of quality supplies across various sectors since 1953. Our mission is to enhance infrastructure, homes, and businesses by simplifying complex projects for our customers. We are dedicated to problem-solving, adaptability, and continuous growth to serve our customers and communities...
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HVAC Sales Support Specialist
1 week ago
Birmingham, Alabama, United States Ferguson Enterprises Full timePosition Overview:Ferguson Enterprises has been a trusted provider of quality supplies across various sectors since 1953. Our mission is to enhance infrastructure, homes, and businesses by simplifying complex projects for our customers. We are dedicated to problem-solving, adapting, and evolving to meet the needs of our customers, communities, and each...
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Customer Service Representative
3 days ago
Birmingham, Alabama, United States Standard Heating & Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Standard Heating & Air Conditioning. As a key member of our office staff, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and helping to maintain a positive and productive work...
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Commercial HVAC
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Birmingham, United States The Blue Collar Recruiter - Marietta Full time $1Job DescriptionJob DescriptionWe are seeking a skilled HVAC Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in commercial settings.Duties:- Perform equipment repair, maintenance, and installation tasks- Conduct HVAC/R system troubleshooting to...
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Commercial HVAC
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Birmingham, United States The Blue Collar Recruiter - Marietta Full time $1Job DescriptionJob DescriptionWe are seeking a skilled HVAC Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in commercial settings.Duties:- Perform equipment repair, maintenance, and installation tasks- Conduct HVAC/R system troubleshooting to...
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