HVAC TB Customer Support Coordinator
3 months ago
Be part of the future Let's Build a better Tomorrow TogetherWe are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HAS) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost-effective manner.How You Will Do It Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.Communicates the action plan and services to be provided directly to the customer.Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.Upon completion, reconciles all service requests daily.Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Ensures technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.Assists with the creation of L&M quotations.Develops and maintains viable long-term relationships with customers and subcontractors.Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status ( i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.Facilitates administration of warranty claims.May guide and prioritize the activities of the Customer Service Agent Assistants.Periodically performs duties of the Customer Service Agent Assistant as overflow demands.Other duties and administrative activities as assigned.What we look forRequired High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.Able to prioritize work activities based upon the financial impact on desired business goals.Able to influence diverse teams to accomplish tasks/goals.PreferredAssociates degree preferredExperience and/or basic project accounting or costing principles is desiredJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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HVAC TB Customer Svc Rep
3 months ago
Birmingham, United States Johnson Controls International Full timeWhat you will do Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling, as needed. Provides administrative, day-to-day support in the service operational...
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HVAC TB Customer Service Rep
1 month ago
Birmingham, United States Johnson Controls Full timeJohnson Controls - 511 Mineral Trace #200 [Customer Service Representative] As a Customer Service Representative at Johnson Controls, you'll: Process orders, research and respond to customer inquiries, and address customer concerns/issues within designated timeframes; Serve as primary communications link between customers' sales staff and other departments;...
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HVAC TB Customer Svc Rep
3 months ago
Birmingham, United States Johnson Controls International Full timeWhat you will doUnder direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling, as needed. Provides administrative, day-to-day support in the service operational...
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HVAC Sales Professional
7 days ago
Birmingham, Alabama, United States Johnson Controls Full timeAbout Johnson ControlsWe are a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.Compensation PackageThe estimated salary for this role is $65,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package including 401K,...
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HVAC Account Manager
1 day ago
Birmingham, United States Johnson Controls Full timeHVAC Account Manager (Birmingham) at Johnson Controls summary: As an HVAC Account Manager, you will represent a leading HVAC brand in the sales of residential and commercial equipment to contractors in the Birmingham area. This role focuses on building and maintaining strong customer relationships, expanding market share, and providing training and...
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HVAC Account Manager
1 week ago
Birmingham, United States Johnson Controls Full timeBuild your best future with the Johnson Controls Team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...
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HVAC Technical Support Specialist
4 days ago
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HVAC Operations Manager
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HVAC Sales Development Specialist
2 days ago
Birmingham, Alabama, United States Johnson Controls Full timeAbout Johnson ControlsAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.A Day in the Life of an HVAC Account ManagerThis role focuses on building and maintaining strong customer relationships, expanding market share, and providing training and...
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HVAC Business Development Representative
4 days ago
Birmingham, Alabama, United States Johnson Controls Full timeAbout UsJohnson Controls is a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.Job SummaryWe are seeking an experienced HVAC Business Development Representative to join our team. As a key member of our sales team, you will be responsible for selling...
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HVAC Account Manager
2 weeks ago
Birmingham, United States Johnson Controls Full timeBuild your best future with the Johnson Controls Team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...
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HVAC Account Manager
1 week ago
Birmingham, United States Johnson Controls Full timeBuild your best future with the Johnson Controls Team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...
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HVAC Account Manager
3 days ago
Birmingham, United States Johnson Controls Full timeBuild your best future with the Johnson Controls Team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...
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HVAC Service Engineer Position
7 days ago
Birmingham, United States Hobbs & Associates, LLC Full timeJob Opportunity: HVAC Service EngineerEstimated Salary: $60,000 - $80,000 per year.Hobbs & Associates, LLC is a leading provider of Commercial HVAC Service. We are seeking an experienced HVAC Service Engineer to join our team. As a Service Engineer, you will be responsible for delivering exceptional service to our customers by performing routine maintenance,...
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HVAC Installation Technician
6 months ago
Birmingham, United States Standard Heating & Air Conditioning Full timeWe are looking for a full-time HVAC Installation Technician position in Birmingham, AL. Want to join a reputable company that values its employees? Standard Heating, Cooling & Plumbing is seeking a skilled and passionate individual like you to join our team. As an HVAC Installation Technician, you will be responsible for installing residential and commercial...
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Birmingham HVAC Business Development Manager
6 days ago
Birmingham, Alabama, United States Johnson Controls Full time**About the Job**We are seeking an experienced HVAC Account Manager to join our team at Johnson Controls in Birmingham. As a key member of our sales team, you will be responsible for cultivating partnerships with HVAC contractors and promoting York Factory Direct's HVAC equipment. **Job Description**The ideal candidate will have a strong background in...
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HVAC Service Manager
3 months ago
Birmingham, United States Gpac Full timeAre you an HVAC Service Manager who's ready to take on a new challenge? Look no further! gpac, a 30+ year recruitment company, is partnered with a well-established company in the Mechanical Construction industry to find the perfect Project Manager.The HVAC Service Manager will lead staff members to install, repair and maintain heating and air conditioning...
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HVAC Service Manager
3 months ago
Birmingham, United States Gpac Full timeAre you an HVAC Service Manager who's ready to take on a new challenge? Look no further! gpac, a 30+ year recruitment company, is partnered with a well-established company in the Mechanical Construction industry to find the perfect Project Manager.The HVAC Service Manager will lead staff members to install, repair and maintain heating and air conditioning...
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HVAC Service Manager
3 weeks ago
Birmingham, Alabama, United States Gpac Full timeJob Summary: We are seeking an experienced HVAC Service Manager to lead our team in the installation, repair, and maintenance of commercial and light industrial heating and air conditioning systems.Key Responsibilities:Lead staff members in the installation, repair, and maintenance of HVAC systems.Work with service and install technicians to ensure efficient...
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HVAC O&M Controls Tech III
3 weeks ago
Birmingham, United States Johnson Controls Full timeAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will...
