HVAC TB Customer Support Coordinator

3 months ago

Birmingham, United States Johnson Controls Full time
Be part of the future Let's Build a better Tomorrow Together

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:
  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More
Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.

Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost-effective manner.

How You Will Do It
  • Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.
  • Communicates the action plan and services to be provided directly to the customer.
  • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  • Upon completion, reconciles all service requests daily.
  • Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Ensures technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
  • Assists with the creation of L&M quotations.
  • Develops and maintains viable long-term relationships with customers and subcontractors.
  • Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.
  • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status ( i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
  • Facilitates administration of warranty claims.
  • May guide and prioritize the activities of the Customer Service Agent Assistants.
  • Periodically performs duties of the Customer Service Agent Assistant as overflow demands.
  • Other duties and administrative activities as assigned.
What we look for

Required
  • High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon the financial impact on desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
Preferred
  • Associates degree preferred
  • Experience and/or basic project accounting or costing principles is desired


Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • HVAC TB Customer Svc Rep

    3 months ago

    Birmingham, United States Johnson Controls International Full time

    What you will do Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling, as needed. Provides administrative, day-to-day support in the service operational...

  • HVAC TB Customer Service Rep

    1 month ago

    Birmingham, United States Johnson Controls Full time

    Johnson Controls - 511 Mineral Trace #200 [Customer Service Representative] As a Customer Service Representative at Johnson Controls, you'll: Process orders, research and respond to customer inquiries, and address customer concerns/issues within designated timeframes; Serve as primary communications link between customers' sales staff and other departments;...

  • HVAC TB Customer Svc Rep

    3 months ago

    Birmingham, United States Johnson Controls International Full time

    What you will doUnder direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling, as needed. Provides administrative, day-to-day support in the service operational...

  • Senior Project Manager HVAC

    1 month ago

    Birmingham, Alabama, United States Hardy Corp Full time

    Job Title: Senior Project Manager HVACWe are seeking a highly skilled and experienced Senior Project Manager HVAC to join our team at Hardy Corporation.Job Summary:The Senior Project Manager HVAC will be responsible for leading and managing multiple projects simultaneously, ensuring timely completion, and meeting budget and quality standards.Key...

  • HVAC Account Manager

    3 days ago

    Birmingham, United States Johnson Controls Full time

    Build your best future with the Johnson Controls Team  As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • Residential HVAC Service Technician

    1 month ago

    Birmingham, Alabama, United States OnTime Service LLC Full time

    Job DescriptionWe are seeking a skilled Residential HVAC Service Technician to join our team at OnTime Service LLC. As a key member of our team, you will be responsible for performing repairs and maintenance on HVAC systems, diagnosing cooling and heating issues, and communicating with customers to present options for repair vs. replacement of HVAC...

  • HVAC Account Manager

    1 week ago

    Birmingham, United States Johnson Controls Full time

    Build your best future with the Johnson Controls Team  As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • HVAC Account Manager

    2 days ago

    Birmingham, United States Johnson Controls Full time

    Build your best future with the Johnson Controls Team  As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • HVAC Service Technician

    2 months ago

    Birmingham, United States Service Experts Full time

    Position Title: Service TechnicianReports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: TechnicianLocation Name: Freedom Heating, Cooling, and PlumbingLocation Address: 2881 Shannon Oxmoor Rd, Birmingham, AL 35211Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what...

  • HVAC Installation Technician

    5 months ago

    Birmingham, United States Standard Heating & Air Conditioning Full time

    We are looking for a full-time HVAC Installation Technician position in Birmingham, AL. Want to join a reputable company that values its employees? Standard Heating, Cooling & Plumbing is seeking a skilled and passionate individual like you to join our team. As an HVAC Installation Technician, you will be responsible for installing residential and commercial...

  • HVAC Service Manager

    2 months ago

    Birmingham, United States Gpac Full time

    Are you an HVAC Service Manager  who's ready to take on a new challenge? Look no further! gpac, a 30+ year recruitment company, is partnered with a well-established company in the Mechanical Construction industry to find the perfect Project Manager.The HVAC Service Manager will lead staff members to install, repair and maintain heating and air conditioning...

  • HVAC Service Manager

    2 months ago

    Birmingham, United States Gpac Full time

    Are you an HVAC Service Manager  who's ready to take on a new challenge? Look no further! gpac, a 30+ year recruitment company, is partnered with a well-established company in the Mechanical Construction industry to find the perfect Project Manager.The HVAC Service Manager will lead staff members to install, repair and maintain heating and air conditioning...

  • HVAC Service Manager

    2 weeks ago

    Birmingham, Alabama, United States Gpac Full time

    Job Summary: We are seeking an experienced HVAC Service Manager to lead our team in the installation, repair, and maintenance of commercial and light industrial heating and air conditioning systems.Key Responsibilities:Lead staff members in the installation, repair, and maintenance of HVAC systems.Work with service and install technicians to ensure efficient...

  • Commercial Hvac Service Technician

    1 month ago

    Birmingham, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionDay to Day:Conducts comprehensive maintenance, including repairs, adjustments, and installations for HVAC systems and related controls.Manages and updates computerized energy management systems for efficient operation of HVAC, chiller, and boiler systems.Ensures proper functioning of temperature controls, motor drives,...

  • HVAC O&M Controls Tech III

    2 weeks ago

    Birmingham, United States Johnson Controls Full time

    As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will...

  • HVAC Service Manager Position

    1 month ago

    Birmingham, Alabama, United States Gpac Full time

    OverviewThe company is seeking an experienced HVAC Service Manager to lead staff members in installing, repairing, and maintaining heating and air conditioning systems in commercial and light industrial settings.Key ResponsibilitiesLead staff members in installing, repairing, and maintaining heating and air conditioning systemsRoutinely work with service and...

  • Lead HVAC Installer

    3 weeks ago

    Birmingham, United States Aire Serv Full time

    Join Aire Serv for More Than Just a Job!   At Aire Serv we live our Code of Values by... showing RESPECT for all people, acting with INTEGRITY in all dealings, serving customers with ENTHUSIASM, and HAVING FUN IN THE PROCESS!   At Aire Serv, we value and celebrate our team members every step of the way. If you thrive in an environment that...

  • Mechanical Engineer

    13 hours ago

    Birmingham, United States S4 Search Partners Full time

    Mechanical Engineer - HVAC Our client is looking to hire a Mechanical Engineer specializing in HVAC systems. This role involves designing, implementing, and optimizing HVAC solutions for both residential and commercial projects. They seek someone with strong technical skills and a hands-on approach to problem-solving. Key Responsibilities: - Design and...

  • HVAC Chiller Mechanic

    2 months ago

    Birmingham, United States Johnson Controls Full time

    Johnson Controls - 511 Mineral Trace #200 [Refrigeration Technician / AC Technician] As a HVAC Chiller Mechanic at Johnson Controls, you'll: Execute contract maintenance visits, inspections, site assessments, service requests and recommend necessary upgrades or repairs to prolong the equipment life cycle of customers equipment; Identify, analyze, diagnose,...

  • HVAC Chiller Mechanic

    1 day ago

    Birmingham, United States Johnson Controls Full time

    Johnson Controls - 511 Mineral Trace #200 [Refrigeration Technician / AC Technician] As a HVAC Chiller Mechanic at Johnson Controls, you'll: Execute contract maintenance visits, inspections, site assessments, service requests and recommend necessary upgrades or repairs to prolong the equipment life cycle of customers equipment; Identify, analyze, diagnose,...