Guest Service Representative

4 months ago

Santa Clarita, United States Nothing Bundt Cakes Full time

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

**Accountabilities/Duties:**

* Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.

* Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.

* Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

* Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

* Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.

* Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

* Assists the Crafter in preparing cake decorations and packaging supplies as needed.

* Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

* Maintains a consistent work attendance and punctuality record.

**Knowledge, Skills, and Abilities:**

* Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.

* Enjoys interacting with diverse people and excels at providing a superior guest experience.

* Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.

* Is diligent, organized and self-motivated.

* Has the ability to understand and carry out oral and written instructions and request clarification when needed.

* Is comfortable with new technology and has the ability to operate a point-of-sale system.

* Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.

* Has the capacity to stand for extended periods of time and work in a fast-paced environment.

**Education, Certifications and Work Experience Requirements:**

* Applicants must be 16 years of age or older.

* While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

**Work Availability:**

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

**Apply for Guest Service Representative**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

  • Guest Service Representative

    3 months ago

    Santa Barbara, United States Pacifica Hotels Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03316 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented...

  • Guest Services Representative

    4 weeks ago

    Santa Barbara, California, United States Palihouse Santa Barbara Full time

    GUEST SERVICES REPRESENTATIVE | PALIHOUSE SANTA BARBARAPOSITION OVERVIEW: We are seeking a personable Guest Services Representative to deliver our renowned hospitality. From the welcoming check-in experience to addressing ongoing inquiries and requests, our Guest Services Representatives are essential in crafting an unforgettable stay for our guests. ABOUT...

  • Guest Services Representative

    8 hours ago

    Santa Barbara, California, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, talent development, and community investment.Job SummaryWe're seeking a highly skilled and enthusiastic Guest Services...

  • Customer Service Representative

    1 day ago

    Santa Clarita, California, United States BLISS Car Wash Full time

    About BLISS Car WashWe are a rapidly growing car wash company that is passionate about making a difference one car at a time. Our team is united in our mission to provide exceptional customer service and to conserve water at every turn.Job SummaryWe are seeking a highly energetic and positive Customer Service Representative & Sales Representative to join our...

  • Customer Service Representative

    1 week ago

    Santa Clarita, California, United States BLISS Car Wash Full time

    About BLISS Car WashWe are a rapidly growing car wash company that is passionate about making a difference one car at a time. Our team is united in our commitment to providing exceptional customer service and promoting water conservation.Job SummaryWe are seeking a highly energetic and positive individual to join our team as a Customer Service Representative...

  • Guest Services Representative

    2 weeks ago

    Santa Monica, California, United States AccorHotel Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at AccorHotel. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesGuest Communication: Respond to all guest inquiries and...

  • Customer Service Representative

    2 weeks ago

    Santa Clarita, California, United States BLISS Car Wash Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BLISS Car Wash. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all who visit our car wash.Key ResponsibilitiesGreet and...

  • Guest Services Representative

    2 weeks ago

    Santa Monica, California, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyRespond to guest...

  • Guest Service Representative

    3 weeks ago

    Santa Barbara, California, United States Kimpton Hotel Full time

    About the RoleWe're seeking a highly skilled Guest Service Representative to join our team at Kimpton Canary Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.Key ResponsibilitiesRegistration and Check-out: Welcome guests,...

  • Customer Service Representative

    2 weeks ago

    Santa Clarita, California, United States BLISS Car Wash Full time

    About BLISS Car WashWe are a rapidly growing car wash company that is passionate about making a difference one car at a time. Our team is united in our mission to provide exceptional customer service and to conserve water at every turn.Job SummaryWe are seeking a highly energetic and positive individual to join our team as a Customer Service Representative....

  • Guest Services Representative

    4 weeks ago

    Santa Rosa, California, United States Flamingo Resort & Spa Full time

    Company Overview:At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive workplace is evident in our focus on diversity, professional growth, and employee wellbeing. We offer a comprehensive range of benefits, including health insurance, retirement plans, and paid time off, alongside unique perks such as wellness...

  • Guest Service Representative

    3 weeks ago

    Santa Cruz, California, United States Santa Cruz Seaside Full time

    Job Summary:We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Santa Cruz Seaside Company. As a key member of our Guest Service Team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all who visit our Haunted Castle office building.Key...

  • Guest Service Representative

    3 days ago

    Santa Cruz, California, United States Santa Cruz Seaside Full time

    Job Summary:As a Guest Service Staff member, you will provide exceptional guest service by acknowledging and greeting all guests and exemplifying outstanding service to our guests by owning the key guest service principles. You will work in a fast-paced office that handles a variety of customer, employee, and concessionaire services, cash handling, and...

  • Guest Service Representative

    4 weeks ago

    Santa Maria, California, United States Elite Rooter Full time

    Job OverviewSalary: $18-$23 per hourElite Rooter is seeking a dedicated and personable Front Desk Representative to join our team. This pivotal role is essential in delivering exceptional customer service and ensuring a seamless experience for our guests from arrival to departure. The ideal candidate will be approachable, organized, and adept at multitasking...

  • Guest Services Representative

    3 weeks ago

    Santa Rosa, California, United States Sandman Hotel Full time

    About Sandman Hotel:At Sandman Hotel, we prioritize our people. We are committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and well-being. Our dedication to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on building meaningful relationships. We offer a...

  • Guest Services Representative

    4 weeks ago

    Santa Cruz, California, United States Pyramid Global Hospitality Full time

    Company Overview Pyramid Global Hospitality prioritizes its workforce, fostering a culture that emphasizes inclusivity, growth, and employee wellbeing. Our commitment to a People First philosophy is evident in our employee development initiatives, comprehensive benefits, and the meaningful relationships we cultivate. We offer a variety of employment perks,...

  • Guest Services Representative

    3 weeks ago

    Santa Barbara, California, United States Palihouse Santa Barbara Full time

    POSITION OVERVIEW:We are seeking a welcoming Guest Services Representative to deliver our renowned hospitality. Your role will encompass the check-in process, providing a warm reception, and addressing ongoing inquiries and requests, all of which are vital in crafting an unforgettable guest experience.ABOUT PALIHOUSE SANTA BARBARA:Palihouse Santa Barbara is...

  • Customer Service Representative

    2 weeks ago

    Santa Clarita, California, United States BLISS Car Wash Full time

    {"title": "Customer Service Representative & Sales Associate", "description": "Join Our Team at BLISS Car WashWe are seeking a highly energetic and positive individual to join our team as a Customer Service Representative & Sales Associate. As a key member of our team, you will be responsible for providing exceptional customer service and sales experience to...

  • Guest Services Representative

    4 weeks ago

    Santa Barbara, California, United States Palihouse Santa Barbara Full time

    POSITION OVERVIEW:We are seeking a personable Guest Services Representative to deliver our renowned hospitality. Your role will encompass the check-in process, offering a warm reception, and addressing ongoing inquiries and requests, ensuring that our guests have an unforgettable experience.ABOUT PALIHOUSE SANTA BARBARA:Palihouse Santa Barbara is a charming...

  • Guest Services Representative

    3 weeks ago

    Santa Cruz, California, United States Santa Cruz Seaside Full time

    POSITION OVERVIEW:We are seeking a dedicated individual for the evening shift. This role involves overseeing the Main Lobby, Reception Area, Breakfast Lounge, and ensuring the safety and security of the establishment. The individual will interact directly with guests for check-in and check-out processes, address inquiries, manage reservations, and handle...