Guest Services Representative

2 weeks ago

Santa Barbara, California, United States Palihouse Santa Barbara Full time
POSITION OVERVIEW:
We are seeking a personable Guest Services Representative to deliver our renowned hospitality.

Your role will encompass the check-in process, offering a warm reception, and addressing ongoing inquiries and requests, ensuring that our guests have an unforgettable experience.


ABOUT PALIHOUSE SANTA BARBARA:
Palihouse Santa Barbara is a charming coastal sanctuary located in the historic Presidio Neighborhood of downtown Santa Barbara.

Featuring 24 exquisitely designed guest rooms and suites surrounded by a tranquil Mediterranean courtyard and pool, this exquisite hotel appeals to discerning travelers in search of an authentic and intimate getaway.

If you are enthusiastic about fostering genuine connections, excel in a vibrant hospitality setting, and take pleasure in enhancing guest experiences, we encourage you to consider this opportunity at Palihouse Santa Barbara.

KEY RESPONSIBILITIES:
- Attending to guests, overseeing the check-in/check-out process, managing billing, verifying contact details, and responding to inquiries throughout their stay.
- Acting as an informed guide, ready to share insights about the hotel, its amenities, and the surrounding area.
- Communicating in a friendly and positive manner to cultivate a welcoming atmosphere among colleagues and provide an exceptional experience for guests.
- Establishing memorable connections with hotel guests in accordance with our service standards.

- Bringing clarity and personality to the registration process and guest arrivals, as well as check-outs, while actively listening to guest feedback and managing folios.

- Handling phone calls, emails, and other guest inquiries promptly and courteously.
- Entering guest information and payments into hotel management software, such as Opera.
- Collaborating with sales and operations teams to ensure a seamless experience for all guests.
- Proactively identifying guest needs and discovering ways to surprise and delight patrons, encouraging repeat visits.

- Maintaining a sharp eye for detail, whether it be a misplaced item or a guest in need of assistance.

- Enforcing established policies and procedures with politeness.

- Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, and conducting safety and cleanliness walkthroughs.

- Performing safety duties and adhering to established protocols in emergency situations.

- Assisting other departments as needed to ensure a safe and enjoyable operation for guests and colleagues.


QUALIFICATIONS:
- A positive attitude is essential.
- Energetic and outgoing personality.
- Strong service orientation.
- Team player mentality.
- Ability to multitask effectively.
- Excellent interpersonal, analytical, and organizational skills.
- Basic arithmetic knowledge.
- Proficient in data entry and information retrieval on computers.
- Flexibility to work various shifts, including weekends and holidays.
- Minimum of two years of experience in guest reception or a similar role, preferably in a luxury hotel environment.
- Fluency in English, both verbal and written.
- Ability to provide clear communication and directions.
- Capability to perform job functions with attention to detail, speed, and accuracy.
- Strong prioritization and organizational skills.
- Clear thinker, able to remain calm and resolve issues with sound judgment.
- Ability to follow directions meticulously.
- Understanding of guest service needs.
- Ability to work cohesively with coworkers as part of a team.
- Capacity to work with minimal supervision.
- Maintain confidentiality of guest information and sensitive hotel data.
- Must be able to stand for extended periods and lift up to 25 lbs.
- Requires mobility and the ability to walk, bend, and lift up to 30 lbs.
- Minimum of two years of experience in guest reception or a similar role, preferably in a luxury hotel setting.

BENEFITS:
- Competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan.
- Paid time off, holiday pay, and sick leave.
- Opportunities for career advancement within a supportive organization.

We also offer the potential for career growth as we expand our portfolio of hotels and restaurants.

- Professional development opportunities across various hospitality career paths.
- A collaborative work environment that encourages creative ideas.
- Employee discounts on hotels and dining across our extensive portfolio.
- Hands-on training with a dynamic team.

Palisociety is an Equal Opportunity Employer committed to fostering a diverse workforce and maintaining an inclusive culture.

Palisociety does not discriminate based on disability, veteran status, or any other protected status under federal, state, or local laws.


MORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates distinctive hotels and residences nationwide. In addition to our independent collection of hotels, we also manage Palihouses, Palihotels, and ARRIVE by Palisociety.

We aim to delight and inspire our guests and the local community by creating unique neighborhood-centric spaces filled with engaging people, friendly staff, and reliable service.

Founded in Los Angeles by CEO Avi Brosh in 1998, we are continuously seeking spirited, dedicated, and passionate individuals to join our growing team.

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