Service Account Manager

4 weeks ago


Harrisburg, United States Carrier Full time

Country: United States of AmericaLocation: CAP27: ALC- Harrisburg 6345 Flank Drive, Harrisburg, PA, 17112 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.About this roleThe Service Account Manager position is responsible for profitable execution, growth and satisfaction of their customer base. As a leader in the organization, the role is responsible for driving the productivity, development and retention of your team. You will project, drive and deliver results both within the team and assist in developing client relationships. As a leader and owner of service relationships, your goal is to identify and deliver opportunity, as well as drive account penetration to achieve overall business targets.Key ResponsibilitiesManage field engineers through training, scheduling, and performance reviews.Ensure team is optimizing their time on projects and properly entering billing hours.Ensure proper documentation and communication to customers, subcontractors, and department managers.Oversee project completion, expenses, and quality control.Conduct interviews with potential field engineers.Coordinate with Project Managers and Branch Operations Managers to allocate resources and manpower to optimize the completion of projects.Complete required documentation for employees and projects.Provide technical assistance when needed.Required Qualifications High School Diploma or GED2+ years of experience in leading a team in the construction/facilities management field2+ years of experience in a customer facing role1+ years in MS Office and advanced estimating/execution tools. Valid Driver's LicensePreferred Qualifications Other qualifications you may have that would be beneficial in this role include:Experience with managing scope of service contractsVery strong written and verbal communication skillsBS degree with engineering coreBA degree with project managementStrong business and accounting acumen.Ability to multitask and manage multiple issues concurrentlyKnowledge of HVAC control and mechanical systems.Strong project management skills.Experience with cloud based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred.Strong team environment and leadership skills.#LI-OnsiteRSRCARCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link to read the Job Applicant's Privacy Notice



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