Service Account Manager
2 weeks ago
About this role
The Service Account Manager position is responsible for profitable execution, growth and satisfaction of their customer base. As a leader in the organization, the role is responsible for driving the productivity, development and retention of your team. You will project, drive and deliver results both within the team and assist in developing client relationships. As a leader and owner of service relationships, your goal is to identify and deliver opportunity, as well as drive account penetration to achieve overall business targets.
Key Responsibilities
Manage field engineers through training, scheduling, and performance reviews. Ensure team is optimizing their time on projects and properly entering billing hours. Ensure proper documentation and communication to customers, subcontractors, and department managers. Oversee project completion, expenses, and quality control. Conduct interviews with potential field engineers. Coordinate with Project Managers and Branch Operations Managers to allocate resources and manpower to optimize the completion of projects. Complete required documentation for employees and projects. Provide technical assistance when needed.Required Qualifications
High School Diploma or GED 2+ years of experience in leading a team in the construction/facilities management field 2+ years of experience in a customer facing role 1+ years in MS Office and advanced estimating/execution tools. Valid Driver’s LicensePreferred Qualifications
Other qualifications you may have that would be beneficial in this role include:
Experience with managing scope of service contracts Very strong written and verbal communication skills BS degree with engineering core BA degree with project management Strong business and accounting acumen. Ability to multitask and manage multiple issues concurrently Knowledge of HVAC control and mechanical systems. Strong project management skills. Experience with cloud based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred. Strong team environment and leadership skills.-
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