Customer Service Representative

7 days ago

Lumberton, United States Interstate Connecting Components Inc Full time

Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts. A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the Heilind experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned. Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate document the role you will play in the success toward meeting or exceeding these objectives. Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel. Within the first 90 days, you will need to learn the Heilind CRM system and resources working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time. Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95% on time delivery for the branch. Within the first 6 months, you will need to provide one process improvement idea related to your position. Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams. LI-hybrid Requirements EDUCATION/EXPERIENCE: A Customer Service Representative for Heilind needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience. SKILLS AND REQUIREMENTS: To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee. Must be able to report to assigned office location during scheduled in-office workdays. Excellent interpersonal and communication skills. Advanced knowledge of Excel, Outlook, and Word. Proficient knowledge of customer service, and standard office practices and procedures. Excellent phone etiquette. Strong organization and ability to multi-task. PHYSICAL REQUIREMENTS: While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. WORKING CONDITIONS: Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Equal Opportunity Employer We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Compliance Statement To perform this position, you must be a US Citizen due to contractual requirements with the US Navy. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate Connecting Components - A Division of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Heilind Mil-Aero is a VEVRAA Federal Contractor . The American with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. As a Federal Contractor, we are required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding your legal rights and protections, please click on the following links: E-Verify Right to Work (English) (Spanish) EEO is the Law EEO is the Law - Amendment Pay Transparency Benefits ICC and TrekConnect, a subsidiary of Heilind Mil-Aero, offers a comprehensive benefits package to all full time, regular employees which include: Comprehensive medical, dental and vision PTO and holidays Accident, life, disability and critical illness insurance 401k program with match Wellness programs Tuition reimbursement Pet insurance Employee discount program Referral bonuses

  • Customer Service Representative

    4 weeks ago

    Lumberton, North Carolina, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Customer Service Representative

    2 weeks ago

    Lumberton, North Carolina, United States Simonikallied Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Simonikallied. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.Key ResponsibilitiesManage large volumes of...

  • Customer Service Representative

    1 week ago

    Lumberton, New Jersey, United States Interstate Connecting Components Inc Full time

    Job SummaryThe Customer Service Representative is responsible for providing essential support to the Inside Sales Staff and Branch Management Team. This role involves order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides backup...

  • Customer Service Representative

    4 weeks ago

    Lumberton, North Carolina, United States Myrepublicbank Full time

    **Job Summary**Myrepublicbank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for delivering exceptional customer service and providing expert advice on our banking products and services.**Key Responsibilities**• Deliver fantastic customer...

  • Customer Service Representative

    4 weeks ago

    Lumberton, North Carolina, United States Myrepublicbank Full time

    **Job Summary**Myrepublicbank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for delivering exceptional customer service and providing support to our customers.**Key Responsibilities**• Deliver fantastic customer service by responding to...

  • Customer Service Representative

    2 weeks ago

    Lumberton, New Jersey, United States Jarons Furniture Outlet Inc. Full time

    Job Opportunity at Jarons Furniture Outlet Inc.We are seeking a dedicated Customer Service Representative to join our dynamic team. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you.Key Responsibilities:Handle incoming calls professionally and courteouslyManage work orders,...

  • Customer Service Representative

    1 week ago

    Lumberton, North Carolina, United States Interstate Connecting Components Inc Full time

    Job SummaryThe Customer Service Representative position is a critical role within our organization, providing essential support to the Inside Sales Staff and Branch Management Team. This position is ideal for individuals who are eager to learn and grow within our company, with opportunities for advancement and professional development.Key...

  • Customer Service Representative

    3 weeks ago

    Lumberton, North Carolina, United States Robeson County Full time

    Job SummaryWe are seeking a highly skilled and courteous Customer Service Representative to join our team at Robeson County Local Government. As a key member of our Mapping/GIS Division, you will be responsible for providing exceptional customer service to taxpayers and the general public.Key ResponsibilitiesAnswer phone calls and respond to inquiries in a...

  • Customer Service Representative

    3 weeks ago

    Lumberton, New Jersey, United States Interstate Connecting Components Inc Full time

    Job SummaryThe Customer Service Representative plays a vital role in supporting the Inside Sales Staff and Branch Management Team. This position is responsible for providing exceptional customer service, order entry, and maintenance, as well as reporting, backlog review, and spreadsheet administration. The ideal candidate will have excellent communication...

  • Customer Service Representative

    4 weeks ago

    Lumberton, New Jersey, United States Interstate Connecting Components Inc Full time

    Job SummaryThe Customer Service Representative plays a vital role in supporting the Inside Sales Staff and Branch Management Team. This position is responsible for providing exceptional customer service, order entry, and maintenance, as well as reporting and backlog review. The ideal candidate will have excellent communication skills, a strong work ethic,...

  • Customer Service Representative

    1 month ago

    Lumberton, North Carolina, United States Farmers Home Furniture Full time

    We are seeking a highly motivated and customer-focused individual to join our team at Farmers Home Furniture. As a Credit Representative, you will play a critical role in providing exceptional customer service and resolving account discrepancies in a professional and timely manner.Key Responsibilities:Provide outstanding customer service to customers via...

  • Customer Service Representative

    1 month ago

    Lumberton, North Carolina, United States Stocks Investments Inc, dba Golden Corral Full time

    Job OverviewWe are seeking a highly motivated and friendly individual to join our team at Stocks Investments Inc, dba Golden Corral as a Customer Service Representative. This role is crucial in providing exceptional guest experiences, ensuring a clean and welcoming environment, and maintaining operational excellence.Key ResponsibilitiesGuest Service:Greet...

  • Customer Service Representative

    4 weeks ago

    Lumberton, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Lumberton, New Jersey, United States Interstate Connecting Components Inc Full time

    Job SummaryThe Customer Service Representative position is a critical role within our organization, providing essential support to the Inside Sales Staff and Branch Management Team. As a key member of our team, you will be responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of...

  • Customer Service Representative

    1 month ago

    Lumberton, New Jersey, United States Heilind Mil-Aero, LLC Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Heilind Mil-Aero, LLC. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesProvide timely and effective support to the Inside...

  • Customer Service Representative

    3 weeks ago

    Lumberton, North Carolina, United States Myrepublicbank Full time

    {"Job Title": "Customer Service Associate 1", "Job Category": "Customer Service", "Requisition Number": "TELLE002001", "Job Details": {"Description": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate 1. In this role, you will be responsible for delivering exceptional customer service,...

  • Customer Service Representative

    1 week ago

    Lumberton, North Carolina, United States Myrepublicbank Full time

    **Customer Service Associate (Part-Time) - Lumberton****Job Category:** Customer Service**Job Details****Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, conducting routine bank...

  • Customer Service Representative

    3 weeks ago

    Lumberton, North Carolina, United States Myrepublicbank Full time

    Customer Service AssociateAt Myrepublicbank, we are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Lumberton, North Carolina, United States Myrepublicbank Full time

    {"Job Title": "Customer Service Associate 1", "Job Category": "Customer Service", "Requisition Number": "TELLE002001", "Job Details": {"Description": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate 1. In this role, you will be responsible for delivering exceptional customer service,...

  • Customer Service Representative

    2 weeks ago

    Lumberton, North Carolina, United States Ollie's Bargain Outlet, Inc. Full time

    Customer Service Associate Job DescriptionOllie's Bargain Outlet is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing excellent customer service, operating the register, and assisting with training new Sales Associates.Key Responsibilities:Greet and acknowledge every customer as they...