Customer Service Representative

3 days ago


Lumberton, North Carolina, United States Simonikallied Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Simonikallied. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities

  • Manage large volumes of customer inquiries and resolve issues in a timely and efficient manner
  • Identify and assess customer needs to achieve satisfaction and build sustainable relationships
  • Provide accurate and complete information to customers using the right methods and tools
  • Meet sales targets and call handling quotas while maintaining high customer satisfaction
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits
  • Keep records of customer interactions and process customer accounts

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Benefits

  • Paid PTO
  • Paid Company Holidays
  • 401K
  • Healthcare

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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