Customer Service Representative
3 days ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Simonikallied. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.
Key Responsibilities
- Manage large volumes of customer inquiries and resolve issues in a timely and efficient manner
- Identify and assess customer needs to achieve satisfaction and build sustainable relationships
- Provide accurate and complete information to customers using the right methods and tools
- Meet sales targets and call handling quotas while maintaining high customer satisfaction
- Handle customer complaints and provide appropriate solutions and alternatives within time limits
- Keep records of customer interactions and process customer accounts
Requirements
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Benefits
- Paid PTO
- Paid Company Holidays
- 401K
- Healthcare
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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