Customer Service Representative
1 week ago
The Customer Service Representative plays a vital role in supporting the Inside Sales Staff and Branch Management Team. This position is responsible for providing exceptional customer service, order entry, and maintenance, as well as reporting, backlog review, and spreadsheet administration. The ideal candidate will have excellent communication and interpersonal skills, with the ability to manage multiple priorities and work effectively in a team environment.
Key Responsibilities- Meet with the Branch Management team to understand the Company vision and key objectives, and collaborate to document the role in achieving these goals.
- Prepare and maintain various spreadsheets using MS Excel, demonstrating a good working knowledge of the software.
- Learn the Heilind CRM system and resources, working knowledge of order entry and workflows, and utilizing available resources to manage business and issues.
- Decipher customer backlog in conjunction with product availability, communicating with Sales and Customers to ensure 95%+ on-time delivery.
- Provide one process improvement idea related to the position within six months.
- Develop solid working relationships with internal key support personnel, maintaining top levels of professionalism and diplomacy.
- A minimum of an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment.
- Excellent interpersonal and communication skills.
- Advanced knowledge of Excel, Outlook, and Word.
- Proficient knowledge of customer service and standard office practices and procedures.
- Excellent phone etiquette and strong organization skills.
- Comprehensive medical, dental, and vision insurance.
- PTO and holidays.
- Accident, life, disability, and critical illness insurance.
- 401k program with match.
- Wellness programs.
- Tuition reimbursement.
- Pet insurance.
- Employee discount program.
- Referral bonuses.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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