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Associate Director, Patient Experience

3 months ago

Titusville, United States Johnson & Johnson Full time

DescriptionThe Associate Director, Patient Experience (Px) Marketing, Pulmonary Hypertension-Titusville, NJAt Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Johnson & Johnson. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the worlds most pressing healthcare challenges. We know that the success of our business and our ability to deliver meaningful solutions depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.Job DescriptionJ&J is committed to raising the bar on Patient Experience (PX), as part of the center of excellence the Patient Engagement and Customer Solutions (PECS) organization that continues to create more personalized, seamless and supportive experiences for patients during their treatment journey.The Associate Director, Patient Experience (Px) Marketing, Pulmonary Hypertension will support the identification of patients by driving patient activation strategies as part of the end-to-end experience for patients with Pulmonary Arterial Hypertension (PAH). You will be a member of the Pulmonary Hypertension PX team, working closely with your peer who leads the branded activation strategy as well as with other PECS marketing partners to deliver, measure and optimize the patient journey. You will also work collaboratively with the brand marketing, communications and field teams to deliver a patient experience that addresses unmet needs for the patient and supports business strategy and objectives. A Day in the LifeEvery patients healthcare experience is unique shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J& J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. The Associate Director, Patient Activation Marketing, Pulmonary Hypertension (PH) works in service to our patients, as an advocate for their needs. Their day-to-day responsibilities include:Patient Activation Strategy: Identify unmet educational needs and drive strategy and initiatives to improve disease awareness and unbranded education so that patients can become their own best self-advocates.Advocacy and Local Engagement: Collaborate with Advocacy team to be the voice of PECS in advocacy planning discussions and to compliantly implement local market engagements (sponsorships, walks, support groups) throughout the nation.Communications Strategy: Collaborate with Communications team to be the voice of PECS in patient communications planning discussions to ensure a consistent social presence and the development of an effective on-line social influencer and patient engagement strategy that aligns with patient activation goals and objectives. Program Management: Manage unbranded patient education program and patient support programs including speakers bureau, content development, service as a field liaison where required and ensure SOP program compliance. Work to continually measure and optimize programs based on data and insights.Content Development: Engage patients, caregivers in co-creating and optimizing content and solutions in an omni-channel environment based on insight generation and customer marketplace knowledge. Culture: Lives into a culture of learning, smart risk-taking, experimentation and agile learning to drive fast optimizationDiversity & Inclusion: Will champion and deliver culturally inclusive enhancements within marketing deliverables to further engender trust with our patients, their care partners.Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirementsAbout YouYou are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short you learn from it.QualificationsBachelor's degree BA/BS required, preferably in marketing.A minimum of 8 years health care or business industry experience is required.Consumer/patient marketing in a healthcare-related field is preferred.Digital marketing. Experience working in digital platforms is preferred.Project Management. Strong project management skills and ability to manage multiple vendors is required. Communication. Excellent oral and written communication skills and ability to influence without authority.Project Management: Relationship building. Excellent interpersonal skills with a proven track record for forging strong, positive, and productive relationships with a diverse array of customers and colleagues including field personnel.Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.Resourcefulness. Ability to problem solve and work in ambiguous situations.Accountability. Eager to set bold goals and take ownership for results. Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.Travel. This position is based in Titusville, NJ and requires up to 25% domestic travel.The base pay range for this position is $118,000 to $203,500. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporations performance over a calendar/performance year. Bonuses are awarded at the Companys discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.Information on benefits can be viewed by following this link: Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit .Job Field: Strategic MarketingOrganization: Johnson & Johnson Health Care Systems Inc. (6077)Travel: Yes, 25 % of the Time