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Service Coordinator
2 months ago
Job Description
LACO Technologies is seeking an All-star Service Coordinator to play a key role in our Service Department. If you enjoy working with people, have a passion for customer satisfaction, and are a detail-oriented person, then this job is perfect for you
LACO's customers include SpaceX, Apple, NASA, Northrop Grumman, Lockheed, Boeing, and Merck. We are a leading-edge technology company serving the Aerospace, Automotive, Medical/Pharmaceutical, and other technology industries. Come work where you will get a small company feel with big company opportunities, benefits, and technology.
At LACO we hire people who want more than a job but are looking for a career opportunity. Always improving is one of our core values, and our professional development program is top-notch, allowing our employees the opportunity to learn and grow in their careers with the ability to advance into other positions here at LACO based on skills and interests.
Description
Single point of contact for all service requests
Oversee our rental leak detector process
Provide quality quotes and timely follow-up on quotes
Coordinate all internal process and liaison team work flow prioritization
Provide exceptional customer service for LACO’s existing and prospective clients
Receive customer complaints and warranty claims for services
Work closely with our vendors and coordinate with them on repairs and warranty claims
Monitor promise dates and effectively raise escalations to internal teams
Communicate via phone and email to meet customer service and support needs
Work closely with our technical staff to enable top-notch customer support
Respond to customer requests in a timely and responsive manner
Interact with service personnel to coordinate customer promise dates
Voice of Customer champion
Skills Required
Outgoing and personable
High volume communications
Driven to continual improvement
Strong time management skills
Strong organization skills
Good customer relationship skills
Proficient in Microsoft Office software
Experience with ERP systems a plus
Attention to detail is a must
Education & Experience
High school diploma
Post-high school education is preferred
2-3 years of experience in sales or customer service
Job Details
Pay $20-$22 an hour
Flexible schedule options with the potential to work a 9/80 work schedule with alternating Fridays off. This position is not remote.
Benefits: Medical, Dental, Vision, 401K with Match, Holidays, Paid Time off, and Continuing Education opportunities
Location: Salt Lake City, Utah
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
EOE, including disability/veterans
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