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Customer Service and Sales Specialist

2 months ago


South Jordan, Utah, United States Scenthound Herriman Full time
Exciting Opportunity: Membership Sales & Front Desk Coordinator at Scenthound HerrimanKey Benefits:
  • Attractive salary package
  • Exclusive employee discounts
  • Complimentary uniforms provided
  • Comprehensive health insurance options
  • Opportunities for professional advancement
  • Generous paid leave policies
Additional Perks:
  • Clear progression pathway to Management positions (Assistant Manager, Manager, etc.)
  • Competitive hourly wage with performance-based bonuses
  • Salary increases based on recognition
  • Paid time off for personal vacations
  • Complimentary service memberships as an added benefit
Role Overview:
The Membership Sales & Front Desk Coordinator role at Scenthound Herriman is vital, focusing on the sale of memberships while delivering outstanding customer service. Positions are available for both full-time and part-time candidates.

Role Requirements:
  • Proven sales experience, particularly in membership sales
  • Background in customer service (retail, hospitality, or similar fields)
  • Familiarity with technology and computer systems
  • A passion for dogs and their welfare
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Desired Attributes:
We are looking for an enthusiastic team player with a passion for sales and customer service. An ideal Membership Sales & Front Desk Coordinator should be outgoing, self-motivated, skilled in problem-solving, and a dedicated dog lover. We seek a proactive individual eager to advance to a managerial role through our specialized training program.

Primary Responsibilities:
  • Promote membership sales by educating clients on health and wellness
  • Improve performance metrics such as average ticket value and rebooking rates through memberships and additional services
  • Generate leads for memberships and follow up with potential clients
  • Manage inquiries, schedule appointments, maintain customer records, and handle cash transactions
  • Set customer expectations, address concerns, and ensure membership retention
  • Maintain a clean and welcoming reception area in line with Scenthound standards
  • Complete additional tasks as directed by the Scenter Manager
Essential Skills:
  • Confidence in promoting services and products
  • Ability to connect with customers (both human and canine) and provide exceptional service
  • Capacity to understand our offerings and educate pet owners, advocating our values
  • Effective communication with team members and pet parents (in-person and over the phone)
  • Ability to independently resolve issues using Scenthound principles
  • Strong attention to detail
  • Effective time management and appointment scheduling
  • Accountability and commitment to upholding Scenthound's high standards