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Customer Service and Sales Specialist
2 months ago
- Attractive salary package
- Exclusive employee discounts
- Complimentary uniforms provided
- Comprehensive health insurance options
- Opportunities for professional advancement
- Generous paid leave policies
- Clear progression pathway to Management positions (Assistant Manager, Manager, etc.)
- Competitive hourly wage with performance-based bonuses
- Salary increases based on recognition
- Paid time off for personal vacations
- Complimentary service memberships as an added benefit
The Membership Sales & Front Desk Coordinator role at Scenthound Herriman is vital, focusing on the sale of memberships while delivering outstanding customer service. Positions are available for both full-time and part-time candidates.
Role Requirements:
- Proven sales experience, particularly in membership sales
- Background in customer service (retail, hospitality, or similar fields)
- Familiarity with technology and computer systems
- A passion for dogs and their welfare
- Reliable transportation
- Willingness to work in a smoke-free environment
We are looking for an enthusiastic team player with a passion for sales and customer service. An ideal Membership Sales & Front Desk Coordinator should be outgoing, self-motivated, skilled in problem-solving, and a dedicated dog lover. We seek a proactive individual eager to advance to a managerial role through our specialized training program.
Primary Responsibilities:
- Promote membership sales by educating clients on health and wellness
- Improve performance metrics such as average ticket value and rebooking rates through memberships and additional services
- Generate leads for memberships and follow up with potential clients
- Manage inquiries, schedule appointments, maintain customer records, and handle cash transactions
- Set customer expectations, address concerns, and ensure membership retention
- Maintain a clean and welcoming reception area in line with Scenthound standards
- Complete additional tasks as directed by the Scenter Manager
- Confidence in promoting services and products
- Ability to connect with customers (both human and canine) and provide exceptional service
- Capacity to understand our offerings and educate pet owners, advocating our values
- Effective communication with team members and pet parents (in-person and over the phone)
- Ability to independently resolve issues using Scenthound principles
- Strong attention to detail
- Effective time management and appointment scheduling
- Accountability and commitment to upholding Scenthound's high standards