![Federal Staffing Solutions Inc.](https://media.trabajo.org/img/noimg.jpg)
User Support Specialist
2 months ago
We connect our employees with some of the best opportunities around.
Time and time again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built personal relationships with the businesses that are hiring.
We are looking for a User Support Specialist to work in Springfield, MO supporting our client.
Pay Rate: $25.32 hour with $4.57 for Health and Welfare
Hours: Monday- Friday 8:30am- 5:00pm
Must be able to obtain a clearance.
US Citizenship is required
Qualifications:
- Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
- Certain applications may require certification by the software provider.
- Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
- Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
- Excellent oral and written communications skills required.
- Pleasant telephone manner important.
- Undergraduate degree valued.
- Assists the IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office.
- Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
- Assists users with various IT related troubles.
- Assists in the configuration, installation, and maintain USAO hardware and software.
- Properly maintains and controls assigned telecommunication systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Administering user accounts.
- Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and Federal information security regulations and policies.
- Actively using trouble tickets to follow issues.
- Tracking IT equipment.
- Assists with Personal Identity Verification cards (PIV) activations, updates, and other issues.
- Training district users.
- Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
Period:
Base Period- September 1, 2024 through May 31, 2025
Option Year 1- June 1, 2025 through May 31, 2026
Option Year 2- June 1, 2026 through May 31, 2027
Equal Opportunity Employer
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