Customer Experience Representative

** Customer Experience Representative**

**Job Category****:** Administration **Requisition Number****:** BUSIN001187 Showing 1 location **Job Details**

**Description**

Fairchild Equipment, one of the premier material handling dealerships in the Midwest, has an exciting opportunity for an ambitious individual who is driven to achieve results a Customer Experience Representative out of our office in Menomonee Falls, Wisconsin. This position will work collaboratively with Sales and Marketing to help drive customer business, ensure coordination, and effectively engage in high-quality execution of lead generation. The Customer Experience Representative will report to the Marketing Manager.

The ideal candidate will have strong verbal, written and interpersonal communication skills and will be analytical and a creative problem-solver to identify and sell to customer needs. Fairchild Equipment prides itself on its Core Values and promoting its employees growth within the company and welcomes the individual who shares those values.

**Family Values** Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule.

**Safety Always** We are committed to safety at all times and in all places.

**Customers for Life** Excellence in customer Service. If we dont deliver, let us know, and we WILL fix it

**Employer of Choice** Happy and productive employees who outwork the competition.

**Active in our Communities** Outstanding citizens in the market we serve.

**Essential Duties and Responsibilities:**

* Manages, nurtures and tracks daily sales leads generated by our marketing efforts.

* Proactively calls prospective customers from leads to promote our products, services and capabilities to help drive customer business.

* Develop rapport with potential and current customers.

* Support the sales team members with qualification of sales-related inquires.

* Receive and distribute all incoming sales leads from marketing sources to the proper internal channels once qualified.

* Record notes and update information utilizing the Customer Relationship Management (CRM) system, Salesforce, ensuring data for current customers and prospects is accurate.

* Create, run and maintain reports for Sales and Marketing management teams.

* Assist Sales Representatives and Marketing by coordinating projects as needed.

* Provide CRM and other software usage assistance to personnel as requested.

* Design and implement new forms and documents as requested.

* Maintain a lead tracking report and understand the importance of Return on Investment (ROI) for marketing efforts.

* Provide departmental back-up as needed for incoming phone calls.

* Performs other administrative duties as needed in support of Sales and Marketing.

* Ability to take on additional duties and responsibilities as requested by the Marketing Manager.

**Qualifications/Requirements:**

* High school diploma or GED.

* 1+ years of general office experience.

* Experience with a CRM system or Salesforce is a plus.

* Efficient analytical and organizational skills.

* Expert written and verbal communication skills.

* Must be organized, able to multi-task and prioritize projects.

* Strong problem-solving capabilities, strong sense of responsibility and self-motivation and ability to work in a team environment spanning across offices.

* Ability to sit for prolonged periods of time.

* Ability to clearly communicate via the telephone and email.

* Excellent internal and external customer service skills.

**Compensation:**

* $18.00- $23.00/ hr, pay is based on experience.

* Commission program

**Physical Requirements:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

* Frequent physical activity of the position:

+ Stooping- bending body downward and forward by bending spine at the waist.

+ Kneeling- bending legs at knee to come to a rest on knee or knees.

+ Crouching- bending the body downward and forward by bending leg and spine.

+ Crawling- moving about on hands and knees or hands and feet.

+ Reaching- extending hand(s) and arm(s) in any direction.

+ Standing- remaining upright on the feet, particularly for sustained periods of time.

+ Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

+ Pushing- using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

+ Pulling- Using upper extremities to exert force in order to draw, drag, haul or tug objects in sustained motion.

+ Lifting- raising objects from a lower to a higher position or moving objects horizontally form position-to-position.

+ Fingering- Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole and or arm as in handling.

+ Grasping- applying pressure to an object with fingers and palm.

+ Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.

+ Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.

+ Climbing- ascending or descending.

* Occasional Physical Activity of the position:

+ Balancing- maintaining body equilibrium.

+ Fingering- perceiving attributes of objects by touching with skin, particularly that of fingertips.

* The visual acuity requirements:

+ The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

* The conditions the worker will be submitted to in this position:

+ The worker is subject environmental conditions: Activities occur inside.

+ The worker is occasionally required to function in narrow aisles or passageways.

*Behaviors*

* **Team Player** Works well as a member of a group.

* **Enthusiastic** Shows intense and eager enjoyment and interest.

* **Detail-oriented** Capable of carrying out a given task with all details necessary to get the task done well.

* **Dedicated** Devoted to a task or a purpose with loyalty or integrity.

*Motivations*

* **Work-Life Balance** Inspired to perform well by having ample time to pursue work and interests outside of work.

* **Ability to Make an Impact** Inspired to perform well by the ability to contribute to the success of a project or the organization.

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team. Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest Fairchild Equipment, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply now

**Skills**

**Education**

**Experience**