Customer Service Representative

1 day ago


Menomonee Falls, Wisconsin, United States The QTI Group Full time

Job Title: Customer Service Representative

Location: Menomonee Falls, WI

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at The QTI Group. As a Customer Service Representative, you will be responsible for establishing and maintaining positive working relationships with customers and potential customers, responding to customer inquiries, quote requests, and complaints via phone and email, and providing inside and outside sales support.

Responsibilities:

  • Establish and maintain a positive working relationship with customers and potential customers.
  • Respond to customer inquiries, quote requests, and complaints via phone and email.
  • Provide inside and outside sales support.
  • Ensure shipping and lead times for manufacturing materials from outside suppliers and inter-company partners.
  • Other duties as assigned.

Qualifications:

  • Strong background in Customer Service, Account Management, or Inside Sales within a manufacturing setting.
  • Experience working within a CRM system such as SAP.
  • Excellent written and verbal communication skills.

Benefits:

  • $50K base salary to start.
  • Benefits and Vacation time.
  • Flexible hours.


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