Customer Service Representative
4 weeks ago
As a Customer Service Representative with the Jason Marquardt State Farm team, you will be the first point of contact for our clients, providing them with exceptional service and support. Your role will involve addressing customer inquiries, assisting with auto and home claims, and ensuring a seamless customer experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
Provide accurate information regarding insurance policies, coverage options, and claims processes.
Assist clients with policy changes and questions.
Investigate and resolve customer complaints and issues efficiently.
Liaise with internal departments to address and resolve complex customer inquiries.
Requirements:
High school diploma or equivalent.
Previous customer service experience, preferably in the insurance industry.
Strong communication and interpersonal skills.
Ability to work in a small team environment.
Must hold or be able to complete property & casualty insurance licensing within 60 days.
Why Work with Us?
This is a locally owned insurance agency focused on growing our business and working with passion to help our clients. We offer hourly pay plus monthly commission & quarterly bonus opportunities, as well as future growth opportunities for sales-minded individuals. We are located in Menomonee Falls, WI and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.
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