Customer Service Representative

2 days ago


Menomonee Falls, Wisconsin, United States BakeMark Full time
About the Role

BakeMark is a leading manufacturer and distributor of bakery ingredients, products, and services with over 100 years of experience in the industry.

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for processing all incoming orders from sales force, customers, and BAKEMARK affiliates.

Key Responsibilities
  • Download PSP orders into NDS system after review and correction of ROE Edit List
  • Manually enter orders into NDS or PSP system when necessary
  • Review and correct Order File Status Report
  • Transfer order file for routing
  • Notify customers or sales reps of customer item "outs"
  • Ensure COAs and Spec Sheets are provided to customers as necessary
  • Daily invoicing of credit memos
  • Answer telephone and direct calls to appropriate person
  • Research customer, sales rep, and BAKEMARK affiliate inquiries
  • Back up to Will-Call and other positions as directed by Supervisor
  • Perform other duties as needed to meet company goals and objectives
What We Offer

BakeMark is an Equal Opportunity Employer (EOE) and offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.



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