Customer Service Representative
2 days ago
BakeMark is a leading manufacturer and distributor of bakery ingredients, products, and services with over 100 years of experience in the industry.
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for processing all incoming orders from sales force, customers, and BAKEMARK affiliates.
Key Responsibilities- Download PSP orders into NDS system after review and correction of ROE Edit List
- Manually enter orders into NDS or PSP system when necessary
- Review and correct Order File Status Report
- Transfer order file for routing
- Notify customers or sales reps of customer item "outs"
- Ensure COAs and Spec Sheets are provided to customers as necessary
- Daily invoicing of credit memos
- Answer telephone and direct calls to appropriate person
- Research customer, sales rep, and BAKEMARK affiliate inquiries
- Back up to Will-Call and other positions as directed by Supervisor
- Perform other duties as needed to meet company goals and objectives
BakeMark is an Equal Opportunity Employer (EOE) and offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.
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