Customer Success Manager

2 months ago

Milwaukee, United States Direct Supply Full time

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Customer Success Manager position, you'll be responsible for the health and success of DSSI’s customer accounts. Focused on relationship-building, system and offering knowledge, and analytics behind the scenes, the CSM empowers DSSI’s customers to drive positive change in their organizations and get the most value from DSSI. Responsible for the customer experience from onboarding through maturity, the Customer Success Manager is the single point of contact and escalation for the entire account, and is uniquely positioned to provide outrageous customer service along with deriving and influencing customer business strategy.

This position works within our DSSI business.

Direct Supply DSSI

The DSSI platform connects care providers directly to their unique supply chain networks and delivers data-driven and AI-powered procurement tools to help our customers optimize profitability and efficiency at every turn.

Competencies & Skills Needed:

Proven track record of working in a customer-facing role establishing strong customer relationships and delivering on customer and business goals. Close project and contracted business to meet and exceed growth targets within defined accounts. Manage complex & contract project pipeline to ensure customer strategy is developed and executed to maximize win rate. Deals with Ambiguity - Comfort in dealing with ambiguity and driving a strategy in the face of obstacles and competing priorities. Leverage tools and technology to resolve escalations or preferably, route internally to ensure resolution. Effective Influencer, presents concepts & data to individuals at all levels of an organization in a way that drives their desired outcome, gracefully handles objections and simplifies complexity. Excellent analytical skills including proficiency with Microsoft Excel, Google sheets, internal reporting tools, and more. Engage technical experts to deliver value and handle objections. Proven track record of success working on cross-functional teams and leading through challenges. What You’ll Do and Impact:

Develop and maintain long-term relationships with existing customers. Blend customer success goals with offering and business goals to drive an powerful, strong and growing customer/Direct Supply relationship. Keep customers happy, engaged and growing as part of the LOB ecosystem. Develop a strong understanding of the LOB system, features and offering, and match customer needs and goals with our tools and features. Leverage customer and system analytics to drive system penetration and cross-sell/up-sell opportunities. Guide customers and internal team members through various stages of the customer journey including onboarding, development and maturity. Use and improve customer journey, customer health and other internal benchmarking and action-driving tools and approaches. Work closely with the Customer Support team, Product Management, Engineering, Marketing and others to assist in executing new product launches, initiatives and processes; share the voice of customer and market perspective as appropriate. Other duties as assigned. Experience:

Bachelor’s degree in business, communications or other related field 3-5+ years of Customer Success, Account Management or Sales experience in a SaaS organization Ability to travel by car and/or plane up to 10% Valid, unexpired driver's license with satisfactory driving record Proven track record of success working in customer facing roles. Experience working with, and managing stakeholders and customers. Flexible approach, able to operate effectively with uncertainty and change. Job to be performed in the location listed. Generous benefit package available. Click

here

to learn more.

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

2013 to 2024 Direct Supply, Inc. All rights reserved. #J-18808-Ljbffr

  • Customer Success Manager

    4 weeks ago

    Milwaukee, United States Expert Institute Full time

    Our Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, youre both a face of Expert Institute and a strategic partner to our clients. Our Customer Manager, Customer, Client Relations, Retail, Sales

  • Customer Success Manager

    2 months ago

    Milwaukee, United States Zywave Full time

    Brief Description Description: As a Customer Success Manager at Zywave, you are responsible for creating and maintaining successful partnerships with a portfolio of customers and ensuring they realize maximum value from our platforms and services. In this role you will provide strategic support to help insurance firms build and grow their businesses by...

  • Customer Success Manager

    4 weeks ago

    Milwaukee, United States Expert Institute Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Expert Institute, we’re building the smarter future of legal technology. Through our cloud-based service platform, Expert iQ, we empower attorneys with the resources, data, and insights they need to prepare for and win their cases.  Our sales department moves quickly, but so does your potential for...

  • Customer Success Manager

    2 months ago

    Milwaukee, United States Penn Foster Inc Full time

    Company Description Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litigation...

  • Customer Success Manager

    2 months ago

    Milwaukee, United States The Expert Institute Full time

    At Expert Institute, we’re building the smarter future of legal technology. Through our cloud-based expert service platform, Expert iQ, we empower attorneys with the expertise they need to win. We’re proud to call some of the nation’s most prominent law firms as clients. Together with our network of over 3 million subject-matter experts, we’ve had a...

  • Customer Success Manager

    2 months ago

    Milwaukee, United States Regal Rexnord Full time

    Position Summary: Customer Success Manager will be responsible for working with Perceptiv end user customers to drive engagement, utilization, and retention. This individual will be responsible for fostering and developing relationships with customers to ensure a fast time to value from implementation through the life of the products and services provided by...

  • Senior Customer Success Manager

    2 months ago

    Milwaukee, United States Motorola Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) MOTOROLA INC Senior Customer Success Manager in MILWAUKEE , Wisconsin JOB REQUIREMENTS: Company Overview At Motorola Solutions, we\'re guidedby a shared purpose -...

  • Customer Success Manager

    2 months ago

    Milwaukee, United States Amla Commerce Full time

    Amla Commerce is a global software company that has grown out of the belief that ecommerce software should enable sustainable growth. Amla has two products, Artifi and Znode. Artifi is an ecommerce product customization platform that allows shoppers to personalize, customize, and configure products. Znode is an enterprise, B2B ecommerce platform with a rich...

  • Senior Manager, Customer Success Lead

    4 days ago

    Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time

    Job DescriptionCrisis Prevention Institute is a leading provider of evidence-based de-escalation and crisis prevention training, and dementia care services. We're dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone.As a Senior Manager of Customer Success, you'll play a critical role in leading and...

  • Customer Success Executive

    1 month ago

    Milwaukee, United States EMS Management and Consultants Inc Full time

    Who is EMS|MC EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. For over 25 years, our high-quality service, results and customer-centric approach...

  • Customer Success Advocate II

    1 week ago

    Milwaukee, United States Crisis Prevention Institute Full time

    JOB REQUIREMENTS: Our Story: Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we\'ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services,...

  • Customer Success Advocate II

    7 days ago

    Milwaukee, United States Crisis Prevention Institute Full time

    JOB REQUIREMENTS: Our Story: Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we've helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services,...

  • Client Success Manager

    1 week ago

    Milwaukee, Wisconsin, United States River Run Full time

    Position Overview The Technical Services Department at River Run is seeking a Client Experience Leader dedicated to ensuring successful outcomes for our clients. This role is pivotal in delivering a premier experience that focuses on creating and sustaining a clear path to value through our technology offerings. Key Responsibilities As a Client Experience...

  • Client Success Manager

    1 week ago

    Milwaukee, Wisconsin, United States River Run Full time

    About the Role River Run's Technical Services Department is seeking a Client Experience Leader to ensure optimal outcomes for our clients. This role is pivotal in delivering a premier experience that focuses on creating and sustaining a clear path to value through the technology solutions and services provided by River Run. Client Experience Leaders interact...

  • Client Success Manager

    1 week ago

    Milwaukee, Wisconsin, United States River Run Full time

    About the Role The Technical Services Department at River Run is seeking a Client Experience Leader to ensure optimal outcomes for our clients. This role is essential in delivering a premier experience, focusing on creating and sustaining a clear path to value through the technology solutions and services we provide. Your Responsibilities As a Client...

  • Client Success Strategist

    1 week ago

    Milwaukee, Wisconsin, United States Amla Commerce Full time

    Amla Commerce is a worldwide software enterprise driven by the conviction that ecommerce solutions should foster sustainable development. Amla offers two primary products: Artifi and Znode. Artifi serves as a platform for ecommerce product customization, enabling consumers to personalize, modify, and configure their purchases. Znode is an advanced, B2B...

  • Client Success Specialist

    4 days ago

    Milwaukee, Wisconsin, United States Expert Institute Full time

    Job OverviewCompany Overview:At Expert Institute, we are pioneering the future of legal technology. Through our innovative cloud-based platform, Expert iQ, we equip legal professionals with essential resources, data, and insights necessary for effective case preparation and success.Role Summary:The Customer Success division is a vibrant and cohesive team...

  • Client Success Specialist

    1 week ago

    Milwaukee, Wisconsin, United States The Ladders Full time

    Company Overview At The Ladders, we are pioneering the future of recruitment technology. Through our innovative platform, we provide professionals with the tools, insights, and resources necessary to advance their careers effectively. Our customer success division is dynamic and collaborative, focusing on building lasting client relationships and ensuring...

  • Client Success Strategist

    1 week ago

    Milwaukee, Wisconsin, United States The Ladders Full time

    Company Overview At The Ladders, we are at the forefront of transforming the landscape of career advancement and job placement technology. Our innovative platform equips professionals with the tools, insights, and resources necessary to navigate their career paths effectively. Position Overview The Customer Success division is an integral part of our...

  • Client Success Strategist

    1 week ago

    Milwaukee, Wisconsin, United States The Ladders Full time

    Company Overview At The Ladders, we are at the forefront of transforming the job search experience through innovative technology solutions. Our platform provides job seekers with the tools and insights they need to advance their careers effectively. Position Overview The Customer Success team at The Ladders is a collaborative and proactive group dedicated to...