Client Care Coordinator
4 days ago
Job Type Full-timeDescriptionWork Hours: 9:00 a.m. - 6:00 p.m. Workdays: Monday - Friday Location: Grace Community Center, 2911 S. New Braunfels, San Antonio, TX, 78210 Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love. Summary:This position is the first contact for most of our clients will have with Grace Counseling. They are also the primary person for Grace Counseling outreach efforts, maintaining Charity Tracker with demographics and our Electronic Health Record, primary person coordinating Interns (including screening, scheduling them for interviews, managing their schedules, background and onboarding process, and training). Position Responsibilities:*The client care coordinator performs front desk receptionist duties. They will be one of the primary points of contact for visitors and clients, monitor access to the campus, and answer the phones.*As EHR/Charity Tracker/Give PULSE administrator the client care coordinator inputs clients and providers in the system, and schedules clients for services.Coordinate all Outreach Activities including finding volunteers to participate, getting the materials together to take to the shows, and other duties as assigned. Intern Coordination including, getting background checks and volunteer status set up, putting together a spreadsheet that shows start date, schedule and end of semester, and training. TPCN Coordination including making sure all new employees have their background checks completed, updating the TPCN binder with new Gold List, Operations Manual and copies of background checks. TPCN coordinator will also coordinate material assistance - insuring that the clinicians are distributing the items and making sure we have items in stock. Will also complete initial intake process and input new clients into Briteworks program for all TPCN clients and billing for time spent completing this task. *The client care coordinator assists that medical records are scanned and is the primary point of contact for those needing copies of medical records.*The care coordinator will be focused on collecting demographics and statistics to complete reports for grants and PQI needs. *Works as back up to Office Administrator on Credentialing Grace Counseling staff and interns in provider data sources so that the maximum amount of billing can be obtained for each staff.*Is the contact for Grace Counseling's staff and interns to help them with any problems or concerns they have with entering case notes and converting them into billable units.Assist with front desk receptionist duties at Grace Community Counseling. Greeting visitors and clients, monitor access to the center, open mail, schedule clients, process payments and answer the phones. Other duties as assigned by Clinical Director. Competencies:AdaptabilityAdvocacyBuilding CollaborationCommunication Solution Oriented RequirementsMinimum Qualifications: Education High school diploma Experience Minimum of 3 years' experience in customer service. Preferred Medical Billing experience with experience in Behavioral Health Billing and/or CPT coding experience. Will train the right candidate. License and Credentials Reliable transportation Valid driver license Must have a clean driving record Valid vehicle insurance Medical Billing Certification preferred Minimum Knowledge and Skills: Minimum of 1 years' experience in customer service and other office administrative tasks. Preferred to have a working knowledge of billing practices, accounting reports, and insurance claims.Experience with computer software and multi-line phones (i.e., Microsoft office, AdvanceMD/EHR software preferred). A solid grasp of HIPPA standards and Mental Health or ability to obtain this within 3 months of starting position. Must be detail oriented, organized, self-motivated, work well independently and on a team.Must have good written and verbal skills.Must have good critical thinking and problem-solving skills.Travel Requirements:Travel requirements for the position includes 5% local and 0% overnight.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. Salary Description $17.00 - $20.00
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