Enterprise Customer Success Manager

2 months ago

Lehi, United States Podium Full time

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you

As an Enterprise CSM, you will be responsible for supporting the relationships with Podium's high value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium's interaction platform. You will also aid in retaining and increasing the revenue from your customer portfolio.

What you will be doing:

  • Partnering with a Strategic Account Manager 2+, you will help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business.
  • Manage a book of Strategic Enterprise customers
  • Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals.
  • Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges and design creative solutions to obstacles.
  • You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness and delight our clients.
  • Your metrics will be focused on growth and retention.
  • Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC'd to support as appropriate.
  • Maintaining documentation/SOPs for customer account details with assistance from the AM.
  • Assist on reporting value of Podium products in weekly syncs, monthly check-ins, and quarterly EBRs, as needed.
  • Tracking cases, bugs, and ongoing projects.
  • You will travel up to 5-10% annually.
What you should have:
  • 3+ years of Customer Success experience, Enterprise experience a plus, but not required
  • Ability to identify and highlight customer ROI and business value.
  • Strong ability to think at scale while balancing customer experience outcomes.
  • Excellence in achieving net retention goals and contributing significantly to the other team revenue and engagement metrics.
  • Strong skills in being a thought leader for the team and company.
  • Proven success in helping clients make better decisions.
  • Success in effectively decreasing churn, increasing revenue, and wowing your customers.
  • Experience working in professional services, managed services or a SaaS company.
  • Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last.
  • Confidence confronting daily changes and obstacles in order to succeed in this environment of mastering new things.
  • Focused on being Solution-oriented with creative and efficient options.
  • Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio.
BENEFITS
  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employee


Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

  • Enterprise Customer Success Manager

    3 weeks ago

    Lehi, Utah, United States Podium Full time

    Customer Success Role at PodiumAt Podium, our mission is to empower local businesses with a comprehensive platform and outcome-driven AI employees that convert leads into paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them increase revenue. Our work and focus on helping local businesses thrive...

  • Customer Success Manager

    4 weeks ago

    Lehi, United States Verisk Analytics Full time

    The Customer Success Manager role is designed to provide dedicated support to a select group of valued customer accounts. The roles primary goal is to provide high-level customer support to top customers across the Verisk enterprise through increase Manager, Customer, Product Specialist, Technology, Retail, Support, Training

  • Customer Success Manager

    3 weeks ago

    Lehi, Utah, United States Pattern Full time

    Job Description:Are you passionate about data-driven decision making, partner success, and driving business growth? Do you have a strong background in enterprise software, onboarding, project planning, support, and account management? We're looking for a skilled Customer Success Manager to join our team at Pattern, a leading provider of digital asset...

  • Customer Success Manager

    1 week ago

    Lehi, United States FORETHOUGHT.net Full time

    Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences by...

  • Customer Success Manager

    4 weeks ago

    Lehi, United States Pattern Full time

    Job Description: Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. Pattern is the premier partner for global ecommerce acceleration and...

  • Customer Success Manager

    2 weeks ago

    Lehi, Utah, United States Pattern Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Pattern. As a key member of our customer success team, you will be responsible for ensuring the success of our clients by delivering exceptional onboarding experiences, establishing processes to measure and track customer success, and developing meaningful...

  • Customer Success Manager

    2 weeks ago

    Lehi, United States Zapmoto Full time

    Job Title: Customer Success Manager Location: In Person (Lehi, UT) Company: Zapmoto About Us: (Awarded as a Startup to watch by UV Magazine) Zapmoto is an innovative and rapidly growing startup in the automotive industry. We provide an efficient, reliable, and customer-focused solution that streamlines the logistics of getting vehicles to and from...

  • Customer Success Manager

    2 weeks ago

    Lehi, United States Zapmoto Full time

    Job Title: Customer Success ManagerLocation: In Person (Lehi, UT)Company: ZapmotoAbout Us: (Awarded as a Startup to watch by UV Magazine)Zapmoto is an innovative and rapidly growing startup in the automotive industry. We provide an efficient, reliable, and customer-focused solution that streamlines the logistics of getting vehicles to and from dealerships,...

  • Customer Success Manager

    2 weeks ago

    Lehi, United States Zapmoto Full time

    Job Title: Customer Success Manager Location: In Person (Lehi, UT) Company: Zapmoto About Us: (Awarded as a Startup to watch by UV Magazine) Zapmoto is an innovative and rapidly growing startup in the automotive industry. We provide an efficient, reliable, and customer-focused solution that streamlines the logistics of getting vehicles to and from...

  • Customer Success Manager

    1 week ago

    Lehi, United States Zapmoto Full time

    Job Title: Customer Success ManagerLocation: In Person (Lehi, UT)Company: ZapmotoAbout Us: (Awarded as a Startup to watch by UV Magazine)Zapmoto is an innovative and rapidly growing startup in the automotive industry. We provide an efficient, reliable, and customer-focused solution that streamlines the logistics of getting vehicles to and from dealerships,...

  • Customer Success Manager

    3 weeks ago

    Lehi, Utah, United States Pattern Full time

    At Pattern, we're looking for a Customer Success Manager to join our elite team focused on cutting-edge martech & eCommerce acceleration software. As a key member of our organization, you'll be responsible for delivering on the value of our digital asset management and product content syndication platform to our global customers.Key responsibilities...

  • Customer Success Manager

    4 weeks ago

    Lehi, Utah, United States Pattern Full time

    Job Description:Are you passionate about driving business growth through data-driven customer success? Do you have a knack for building strong relationships with clients and delivering exceptional onboarding experiences? If so, we want to hear from you!As a Customer Success Manager at Pattern, you will be responsible for overseeing client relationships and...

  • Customer Success Manager

    4 weeks ago

    Lehi, United States ReferPro Full time

    About UsReferPro is a dynamic and fast-growing SaaS startup focused on providing top-notch referral solutions for service-providing businesses. Our mission is to maximize referral processes and connect businesses with the right customers efficiently.About the RoleThis is a full-time on-site role at ReferPro in Lehi, UT. With our strong focus on customer...

  • Customer Success Manager I

    4 weeks ago

    Lehi, Utah, United States Podium Full time

    Customer Success Manager IAt Podium, we're on a mission to empower local businesses with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Our work has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most...

  • Enterprise Marketing Manager

    4 weeks ago

    Lehi, Utah, United States Entrata Full time

    Job DescriptionAs an Enterprise Marketing Manager at Entrata, you will play a key role in designing, implementing, and executing marketing programs and events in North America to generate qualified leads and accelerate the progression of opportunities in the sales pipeline.The ideal candidate will have a proven track record of managing events and marketing...

  • Customer Success Manager I

    2 weeks ago

    Lehi, Utah, United States Podium Full time

    Customer Success at PodiumWe're seeking a Customer Success Manager I to join our team at Podium, a leading platform for local businesses. As a key member of our customer-facing team, you'll be responsible for the success and health of a segment of our small business customers.Your Key ResponsibilitiesOwning the success and health of a segment of Podium's...

  • VP of Customer Success

    2 months ago

    Lehi, United States Weave Full time

    We are seeking an experienced and dynamic VP of Customer Success to lead and optimize both our customer onboarding processes and customer success initiatives. The ideal candidate will drive efforts to reduce time to initial value for new customers, increase lifetime value, and ensure proactive and reactive motions to drive adoption, retention, and renewals....

  • Senior Customer Success Manager

    3 weeks ago

    Lehi, United States Clientbook Full time

    Company Stuff: Here at Clientbook, weve created an industry-leading mobile app and platform that enables high-end retail sales associates to efficiently clientele. Not sure what clienteling is? Thats okmost of our employees didnt either when we hired them. Clienteling is basically the art of building long-term relationships with clients, also known as...

  • Senior Customer Success Manager

    2 weeks ago

    Lehi, United States Clientbook Full time

    Company Stuff:Here at Clientbook, we’ve created an industry-leading mobile app and platform that enables high-end retail sales associates to efficiently clientele. Not sure what clienteling is? That’s ok—most of our employees didn’t either when we hired them. Clienteling is basically the art of building long-term relationships with clients, also...

  • Customer Success Manager I

    3 weeks ago

    Lehi, United States Podium Full time

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...