Junior Help Desk Coordinator

1 month ago


Fairfax Station, United States latitude Full time
This role is fully on-site in Fairfax VA

Responsibilities:

- Serve as the point of contact for all help desk inquiries, including emails, and tickets submitted through our ticketing system.

- Prioritize and escalate technical issues as needed to ensure timely resolution and minimize downtime for end-users.

- Provide technical support and troubleshooting assistance for hardware, software, and network issues.

- Maintain accurate records of help desk activities, including ticket status, resolutions, and customer interactions.

- Collaborate with cross-functional teams ensuring tickets are effectively resolved.

Qualifications:

- Associates Degree or higher

- 1+ year help desk experience

$20 - $22 an hour

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