Help desk Engineer- level 2

4 weeks ago

Fairfax, United States GRS Technology Solutions Full time
Job DescriptionJob Description

Job Title: Tier 2 - Engineer

Location: Fairfax, VA

Terms: Full time position, minimum 40 hours per week (work from office)

Certificate requirements: Security +, SC100, SC200, AZ500

 

Who we are:

GRS is a technology consulting firm that has been supporting small-medium sized businesses in the Washington, DC area since 2014. We are a fast-growing, high-paced IT Managed Services provider. We believe that everyone should have access to high-end, enterprise-level IT solutions, and that is exactly what we provide.

 

We hire only high energetic, positive, team players that love being challenged and are always looking to grow. Our team represents our core values and delivers high-level client support as well as contributing to our team camaraderie and spirit. We provide the best customer experience; our clients should be able to hear your smile over the phone We have a team that does not back down from a challenge and gets satisfaction from contributing to the overall success of the company. To be part of our team you must accept the above and have answered yes to the questions below. Do you get great satisfaction from contributing to the overall success of the company? Do you enjoy using technology to automate processes? Do you work well under pressure and always show up with a positive attitude?   

 

Important Characteristics to be Successful at GRS:

The ideal candidate will possess a strong ability to follow directions while also demonstrating initiative when necessary. They will exhibit exceptional customer service skills and the capacity to manage time effectively, especially when handling multiple clients simultaneously. The ability to multitask, prioritize tasks, and adhere to strict deadlines is crucial. We seek a team player who is equitable, adaptable, and possesses excellent interpersonal skills, ensuring they work harmoniously with others and listen attentively. Punctuality, reliability, and thorough notetaking are essential qualities. The candidate should have the discernment to seek technical expertise when needed, without imposing undue burdens on colleagues. They must handle stressful situations with composure and continue to engage in self-training to maintain their professional edge.

 

BENEFITS:

Our unique company benefits include great healthcare, Vision, and dental plan options with ADP Total Source. We offer 401k retirement planning opportunities, Flexible Spending Accounts, Long-Term Disability, Life Insurance, and paid time off. Cutting-edge training opportunities, company lunches, company retreats, special company events and celebrations, all in all a modern, cozy, on the edge of the loop type of work environment

 

General Job Description:

The Engineer will be tasked with troubleshooting and managing tickets within the defined client SLA parameters, serving as the primary point of contact for all technical client inquiries. Your responsibilities will include creating, maintaining, and diligently following up on tickets, ensuring they are resolved in a timely manner. Prioritizing ticket closure and managing client appointments will be key aspects of your role. Additionally, you will provide support for projects and engage in proactive client work to maintain and enhance service quality.

 

Daily duties:

o   Helpdesk and Call queue support

o   Troubleshooting applications (ex. Microsoft applications, client exclusive applications)

o   Troubleshooting printers, phones, general workstation issues, and network connection issues.

o   Aid with Projects

o   Proactive support – as needed

o   Downloading and installation of applications

o   On-boarding/Off-boarding computers

o   Hardware assembly and disassembly (upgrading hardware)

 

Breakdown of responsibilities:

-          Provide helpdesk support.

-          Documentation of every new detail regarding our clients

-          Maintain knowledge of GRS internal toolset 

-          Ensure that systems, processes, and methodologies are followed according to company guidelines. 

-          Take ownership of tasks and follow through to ensure complete resolution.    

-          Assist with proactive maintenance.

o   Network devices

o   Servers

o   Backup Maintenance 

o   Network equipment troubleshooting

-          Assist Sr. Engineers on Small/Large projects. 

-          Provide quality and profitable services as agreed under GRS SLA 

-          Daily duties may include level 1 tasks (as needed)  

o   Troubleshooting applications

o   Troubleshooting printers

o   Downloading and installation of applications

o   Troubleshooting phones

o   Troubleshooting general computer issues

-          Any other tasks assigned by the team lead or management. 

 

Candidate requirements:

  • Must be a US Citizen with a valid driver license.
  • Must be willing to go through a background check.
  • Must be able to keep up in the high pace environment.
  • Excellent communication, customer service, planning, problem solving, goal setting, quality, and time management skills.
  • At least two years of related work experience with a positive track record of help desk support
  • Solid knowledge of hardware and software with, but not limited to, PC’s, laptops, smartphones, tablets, printers, general office equipment, Microsoft Office, and Windows OS.
  • Ability to troubleshoot client issues while remaining calm and managing timelines.
  • Networking or Microsoft related certification is a plus.
  • Microsoft Office Suite
  • Configuring Remote Desktop
  • Know Windows 10 and Windows 11
  • Active directory, DNS and DHCP
  • Smart phones such as Android, iPhones and Blackberry
  • Network printers and wireless access points.

 

Desired familiarity with the following:

  • Office 365
  • Windows Server 2019
  • Microsoft Exchange
  • Microsoft SharePoint
  • Firewalls, switches, access points

 

  • Help desk Engineer- level 2

    3 days ago

    Fairfax, United States GRS Technology Solutions Full time

    Job Description Job Description Job Title: Tier 2 - Engineer Location: Fairfax, VA Terms : Full time position, minimum 40 hours per week (work from office) Certificate requirements: Security +, SC100, SC200, AZ500 Who we are: GRS is a technology consulting firm that has been supporting small-medium sized businesses in the Washington, DC area since 2014. We...

  • Help Desk Engineer

    4 weeks ago

    Fairfax, United States GRS Technology Solutions Full time

    Job DescriptionJob DescriptionJob Title: Help Desk EngineerLocation: Fairfax, VATerms: Full time position, minimum 40 hours per week (working from office)Certificate requirements: A+, SC100, SC200 and AZ500 Who we are:GRS is a technology consulting firm that has been supporting small-medium sized businesses in the Washington, DC area since 2014. We are a...

  • Help Desk System Specialist 2

    1 day ago

    Fairfax, United States M.C. Dean, Inc. Full time

    Position Summary As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilities and activities include but are not limited to: Performing daily systems analysis and proactive preventative maintenance to ensure system...

  • Help Desk Technician

    4 weeks ago

    Fairfax, United States Government Contractor Full time

    Job DescriptionJob DescriptionHelp DeskFairfax, VAMUST:Active USPS public trust clearance4+ years relevant experience.Must have experience working in a technical support position troubleshooting hardware, software and network connectivity issuesMust have experience working cooperatively in a team environment with other support groups via phone calls, email,...

  • Construction Engineer

    3 days ago

    Fairfax, United States Whitman, Requardt & Associates, LLP Full time

    Job DescriptionJob DescriptionAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!We are currently...

  • Roadway Engineer

    3 days ago

    Fairfax, United States Whitman, Requardt & Associates, LLP Full time

    Job DescriptionJob DescriptionAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure that improve the world!We are currently seeking an entry...

  • Electrical Engineer

    3 days ago

    Fairfax, United States Whitman Requardt and Associates Full time

    Job Description Job Description At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world! We are currently...

  • Electrical Engineer

    4 days ago

    Fairfax, United States Whitman, Requardt & Associates, LLP Full time

    Job DescriptionJob DescriptionAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!We are currently...

  • Senior Network Engineer

    2 days ago

    Fairfax, United States System One Holdings, LLC Full time

    Senior Network EngineerMerrifield, VA-Onsite for first 90 days Must be able to obtain government clearance Must be us citizen per clientDuties and Responsibilities: Provide design and ongoing support of local area networks and wide area networks used in mail processing applications. Plan, design, build, configure, test, document, and implement both a...

  • Client Service

    9 hours ago

    Fairfax, United States Floyd's 99 Barbershop Full time

    Overview: **Floyd's Barbershop** is looking for a **Customer Service Coordinator **to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you! **What's in it for you?** - Hourly pay of $16/hour - Monthly bonus potential - Full health benefits for full-time employees (Medical, Dental, Vision) - Employee...

  • Bridge Engineer

    4 days ago

    Fairfax, United States Whitman, Requardt & Associates, LLP Full time

    Job DescriptionJob DescriptionAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!We are looking for...

  • Civil Engineer/Land Development Engineer

    3 days ago

    Fairfax, United States Whitman Requardt and Associates Full time

    Job Description Job Description At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world! We are seeking a...

  • Water Resources Engineer

    3 days ago

    Fairfax, United States Whitman, Requardt & Associates, LLP Full time

    Job DescriptionJob DescriptionAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world.We are currently...

  • Civil Engineer/Land Development Engineer

    3 days ago

    Fairfax, United States Whitman, Requardt & Associates, LLP Full time

    Job DescriptionJob DescriptionAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!We are seeking a...

  • Network Engineer

    1 month ago

    Fairfax, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionThis position is looking for a seasoned Network Engineer who is able to work a hybrid position with 1-2 days a week onsite. This position is a 6-month contract to hire and you must be a US citizen with a Bachelor's degree.Responsibilities:Drive for results by motivating team(s) while constantly driving towards key...

  • Network Engineer

    3 weeks ago

    Fairfax, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionThis position is looking for a seasoned Network Engineer who is able to work a hybrid position with 1-2 days a week onsite. This position is a 6-month contract to hire and you must be a US citizen with a Bachelor's degree.Responsibilities:Drive for results by motivating team(s) while constantly driving towards key...

  • Entry-Level Substation Electrical Engineer

    3 days ago

    Fairfax, United States Huntington Ingalls Industries Full time

    Requisition Number: 16043 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Hours Per Week: 40 Security Clearance: Ability to Obtain Level of Experience: Senior Job Description HII Mission Technologies is seeking a Senior Software Engineer to work out of their Fairfax, VA office in support of the United States Postal Service (USPS). This is...

  • Patient Service Representative 2

    1 day ago

    Fairfax, United States Inova Health System Full time

    The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information...

  • Civil Engineer/Land Development

    3 days ago

    Fairfax, United States Whitman, Requardt & Associates, LLP Full time

    Job DescriptionJob DescriptionAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!We are currently...

  • Water/Wastewater Engineer

    4 days ago

    Fairfax, United States Whitman, Requardt & Associates, LLP Full time

    Job DescriptionJob DescriptionAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!We are currently...