Client Service

3 weeks ago

Fairfax, United States Floyd's 99 Barbershop Full time

Overview:
**Floyd's Barbershop** is looking for a **Customer Service Coordinator **to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you

**What's in it for you?**
- Hourly pay of $16/hour
- Monthly bonus potential
- Full health benefits for full-time employees (Medical, Dental, Vision)
- Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)
- Ongoing opportunity for growth
- Fun and relaxed environment where individuality is not only embraced, but celebrated
- Free Services monthly
- Discounts on product
- Locations nationwide should you ever want or need to relocate

**Responsibilities**:
**Customer Service Coordinator Responsibilities**:

- Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff
- Communicate service pricing, providing quotes, and upselling retailing and services as needed
- Participate in company initiatives and ongoing promotions
- Provide a high level of support and customer service for clients & team members
- Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process
- Maintain the organization of the front desk at all times
- Perform cleaning duties throughout shift to ensure company brand standards
- Ensure shop equipment and supplies are stocked and organized
- Assist with retail presentation and stocking

Qualifications:
**Customer Service Coordinator Qualifications**:

- 2+ years of experience in a customer facing role within Retail, Hospitality, or the Beauty Industry is required
- Experience in a fast-paced environment
- Strong desire to help others and team-focus
- Excellent phone and in-person communication skills with both clients and coworkers
- Ability to organize, prioritize, and follow up effectively
- Ability to work a flexible schedule; including nights and weekends
- Critical thinker who can maintain confidentiality, be concise, and very detail-oriented

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