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Client Success Associate

3 months ago

San Antonio, United States Aston Carter Full time

Job Title: Client Success AssociateJob Description

As a Client Engagement Associate, your primary responsibility is to support Customer Success Managers and internal teams in ensuring operational excellence in terms of customer experience, revenue recognition, churn mitigation, and overall company improvement. Your role is essential to the business as you run audits and other transactional efforts to deliver world-class service. Your ability to be organized, detail-oriented, and adept at managing the customer lifecycle will be instrumental in your success in this role. You are expected to demonstrate a strong background in business operations and customer success skills. Your expertise should encompass streamlining workflows, enhancing customer engagement, and aligning actions with organizational objectives. Success in this role hinges on your strategic acumen and ability to get things done, as well as your capacity to foster collaboration across various departments. Your contributions will play a pivotal role in steering our organization towards sustained success and operational excellence. Commit to and abide by the character of our client's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect, and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world-class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the customer engagement, feedback, and complaint processes.

Hard Skills

+ Business Operations

+ Customer Success

+ Account Management

+ Negotiation

+ Growth

+ Client Engagement

+ Salesforce Experience

Soft Skills

+ Organized

+ Detail-oriented

+ Strategic acumen

+ Collaboration

+ Problem-solving

+ Customer service

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in San Antonio, Texas.

Work Environment

Works in well-lit, air-conditioned and heated vehicle or office environments, but may work in confined spaces and non-climate controlled conditions. May be exposed to electrical and chemical hazards and other conditions common to an office environment. Will be required to work at any time of the day, evening, or night during the week or weekend to include being on-call. Requiring 24/7 on-call to support client and business needs. Occasional out-of-town and overnight stays required. Ability to use a personal motor vehicle for company business required. 20% Travel. Must be able to drive on behalf of the organization. Will sit, stand, walk, and bend during working hours. Ability to reach, lift and carry up to 20 lbs. Requires manual and finger dexterity and eye-hand coordination. Requires normal or corrected vision and hearing corrected to a normal range.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.