Client Success Analyst

4 weeks ago

San Luis Obispo, United States TransUnion Full time
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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're - consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

The Client Success Analyst provides technical assistance to the software users (external clients), TU Consulting Services team, Engineering team, and other internal users to support product usage, development and testing of the TruAudience Consumer Insights Platform. The Client Success Analyst will answer questions and respond to client requests primarily via email, telephone, video conference, and occasionally in person. The Associate Consultant will also provide training on the TruAudience Consumer Insights Platform and TruAudience segmentation solutions; applicants must be comfortable working directly with clients and internal users, presenting information, and demonstrating use of the product.

What You'll Bring:
  • Bachelor's degree, preferably in Business, Analytics or Marketing
  • 1 to 3 years of professional work experience
  • Strong working knowledge of Microsoft Office with extensive knowledge in Excel (formulas, macros, formatting, etc)
  • Excellent written and verbal communications skills
  • Strong interpersonal and presentation skills
  • Demonstrated ability to work as part of a team
  • Self-starter and good problem solver
  • Must be able to work shifts between 7am and 5pm PT, Monday through Friday


We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your development in:
  • Experience in Marketing Analytics
  • Experience working with end users of a Software as a Service product
  • Knowledge of basic SQL, Agile process, Jira, and/or Confluence a plus


Impact You'll Make:
  • Tier 1 Technical Support: Interface directly with clients and internal users to answer questions, provide guidance, and resolve issues in a timely and professional manner. Tasks include client instruction and training on the use of the TruAudience Consumer Insights platform, internal product training, processing client deliverables, resolving data issues, and reporting software bugs and client feedback.
  • Product Support: Support new TruAudience Consumer Insights engagements and account set-up, provide advanced product demos, and create custom reports for new and existing clients. This role is crucial in making the sales efforts relevant for each opportunity by adding specific content and templates to bring the TruAudience Consumer Insights platform to life.
  • Product Testing & Issue Tracking: Perform quality assurance testing of the platform to ensure product functionality is working as expected with each software release and quarterly data update. Familiarity with defect tracking software (Jira) is preferred and ability to effectively document details to ensure a smooth resolution to all critical issues.


The application window for this job posting is estimated to close on 10/30/2024. Job postings may come down early or be extended due to business need or volume of applicants.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The salary range for this position is $58,650.00 - $96,200.00. *The salary range for this position reflects the general range of compensation for this job and does not include our bonus incentive(s). This position is eligible for bonus incentive(s). At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, industry knowledge, as well as the scope and responsibilities of the position, and market considerations.

TransUnion's Internal Job Title:
Analyst, Customer Support Operations

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