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Senior Manager, Business Systems Analyst
2 months ago
The Senior Manager, Business Systems Analyst will support the Business Applications team in solving our stakeholders' most complex problems across various applications, including Salesforce, Workato, Quip and others. This role involves collaborating with stakeholders across Go To Market (GTM), Marketing, Legal and Finance functions to understand their needs, develop and document business requirements, and create automated and scalable solutions. The Sr Business Systems Analyst will be a primary resource for the Business Systems team to help manage stakeholder needs, communicate timelines for development/projects and assist the Sr Director of Business Applications manage and direct the Business Systems teams workflow, ticket management, project plans and development goals. Reporting to the Sr Director of Business Applications, this role will liaise with executives and partners to apply critical and strategic thinking, influence decisions and create solutions that will benefit the whole organization.
Candidates must be currently based within the EST and CST regions of the United States.
How you’ll make an impact
Build and maintain critical system infrastructure supporting Dataiku’s growth plans
Identify and deliver automation opportunities within the business systems landscape
Advise and translate functional requirements into technical requirements
Implement, integrate, customize, and support Salesforce and connected tools (e.g. Outreach, Clari, etc)
Manage documentation, development, testing, deployment of Salesforce enhancements
Identify and document new features and functionality for existing applications
Manage multiple cross-functional projects among various stakeholders
Maintain a service-first approach for business partners
Communicate process changes to key stakeholders across the organization
Assist and lead efforts to integrate Salesforce across the Business Applications systems landscape
Act as the primary liaison for cross-functional Dataiku teams to identify and define system enhancements
Drive education efforts within the broader team on development best practices
What you’ll need to be successful
3+ years of experience as a Salesforce Business Analyst in a SaaS environment
7+ years total of GTM systems experience
Salesforce certifications are helpful to demonstrate knowledge
Experience scaling a GTM tech stack to enterprise level
Proven ability to lead and manage technical projects from conception to completion
Salesforce CPQ expertise and experience
Strong knowledge of Apex, Visualforce, Lightning Web Components, and other Salesforce development tools
Familiar with SFDC Development Lifecycle and Change Management and best practices
Expertise in the Salesforce ecosystem of applications and supporting systems that integrate with Salesforce (such as HubSpot, LeanData, Gong, ZoomInfo, Outreach, and CLM)
Experience working with GTM teams and familiarity with their typical work processes and challenges
Ability to explain technical concepts to non-technical people and to translate technical needs/opportunities into a roadmap
Support processes promoting data integrity, data governance and compliance
Good understanding of interconnectivity between systems allowing to perform upstream and downstream impact analysis from multiple stakeholders’ point of view
Excellent Communication Skills: Ability to concisely explain complex cross-functional processes. Ability to create clear/simple documentation - process guides & diagrams.
Experience turning business processes into Salesforce best practice processes
Strong communication and interpersonal skills, with the ability to interact and influence effectively with technical and non-technical stakeholders
Experiences with compliance requirements like ITGC (IT general controls) is a plus
Enjoy working in a fast-paced startup environment
Reliable and self-motivated
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