Business Support Associate

4 months ago

Tempe, United States Aerotek Full time

Overview:

Aerotek has an immediate internal opening for a Business Support Associate at the Tempe, AZ office.

Compensation: $21.63 per hour + bonus potential up to $333 per month

Contract Duration: 6 months with potential to be extended based on performance and business need

Job Summary

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Contractor and Client Onboarding

Support candidate onboarding process, including I-9 form review and completion and validating I-9 documentation, providing assistance with pre-employment paperwork completion, distributing PPE and other assets as needed

Support client onboarding process, including driving AT&E utilization

Manage contractor compliance with key E-Verify requirements (e.g. expired documents, expired compliance)

Assist with contractor training and certification requirements

Lifecycle Management

Serve as contact for contractor questions, and facilitate communication to the center through ACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution

Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.

Manage the processing of live paychecks

Manage contractor travel booking requests

Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)

Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.

In partnership with BSS, manage internal payroll process

Asset distribution and collection for new internal hires and terminations

Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees

Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.

Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management

In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Ability to prioritize, organize, problem solve and meet deadlines and goals

Ability to communicate effectively and provide follow up

Capability of working in a team-oriented environment and deliver/receive honest feedback

Thorough knowledge of business policies and human resource practices

Excellent written/oral communication and interpersonal skills

Strong decision-making ability

Ability to build strong partnerships with all internal customers, both locally and in our corporate and center-based locations

Integrity and ability to maintain confidentiality and personal credibility

Ability to tackle complex issues and develop innovative, practical solutions

Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers

Understanding how information impacts the operating company and how data will be used to support operating company decisions

Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications

1 + years experience in a customer service related position

Associates degree or two years of applicable experience in customer service

Personal Attributes

Team player

Tactful and diplomatic

Self-starter/initiator

Critical thinker

Seeks growth and self-improvement

Flexible

Resilient/composed

Self-aware

Per Colorado Equal Pay Act: The rate of this position is $42,000.00 + bonus potential up to $4,000.00 annually

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Tuition Assistance

Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

aerotekfsg

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