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Care Coordinator

2 months ago

McAllen, United States BCFS Health and Human Services Full time

It's a great feeling to work for a company that does so much good for others around the world

This is a full-time Remote position, interested candidates must live in the Hidalgo County area or be willing to relocate to the area. Relocation expenses are not covered for this role.

Academic Req: Bachelor's degree required in one of the following areas: social work, psychology, criminal justice, sociology or related field of study

Work experience: Required - Minimum of two years' experience in child welfare or crisis response. Preferred - Knowledge in DFPS and Law enforcement designations, definitions, and acronyms.

Summary: The coordinator is responsible for assessing whether a minor client, identified or recovered, meets protocol eligibility launch services. Coordinators are responsible for setting up and facilitating all care coordination meetings. Coordinated responses include advocates, law enforcement, medical, child welfare, placement, mental health providers and if available child advocacy centers.

Critical Action Items & Measurable Deliverables:
1. Participating in an on-call rotation schedule for the Care Coordination Hotline to occasionally include nights and weekends and documenting information received as necessary
2. Documenting and maintaining all data for grant metrics into appropriate database within 48 business hours of occurrence including report/notification information, demographics, services provision, and investigative steps; Document any crisis response within 24 hours
3. Assess whether the identification or recovery of the minor meets agreed upon protocols to launch coordinated services
4. Dispatch advocate response, as determined by working CCT protocol
5. Set up Rapid Response Team meeting with partners within 48 hours of notification of the identified or recovered minor
6. Maintain contact with appropriate law enforcement and CPS investigators to facilitate initiation of joint investigation
7. Attend MDT meeting, as needed, to represent clients and Care Coordination Team
8. Develop all needs associated with Care Coordination Team meetings, including but not limited to agenda, locations, and attendee notification
9. Implement BCFS HHS safety protocols in case of an emergency
10. Participate in weekly internal staffing's, supervisions, Care Coordination meetings, and community meetings
11. Create information tracking system, tracks requested volunteer information, and supports quarterly report development
12. Establish subject matter expertise on community resources
13. Maintain confidentiality in all areas of the service population and program operations
14. Maintain BCFS HHS professional and ethical standards of conduct outlined in employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code
15. Travel across regions possible

Requirements:
1. Pass a pre-employment drug screen and random drug screens and maintain emotional control
and professional composure always.
2. Provide proof of work eligibility status upon request.
3. Pass pre-employment and biennial criminal background checks.
4. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics
b. Advanced training in crisis management
c. Communicate effectively in writing and verbally in English; Bilingual ability in Spanish strongly preferred
d. Work in a fast-paced environment and always maintain emotional control and professional composure
e. Maintain computer literacy required to meet the responsibilities of the position
f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
g. Actively support supervisees in professional development
5. Demonstrate a working knowledge of all Human Trafficking Interdiction Division policies and procedures.

BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from BCFS Health and Human Services, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Here at BCFS Health and Human Services, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission

BCFS Health and Human Services, is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of BCFS Health and Human Services, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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If you like to work with people that believe they can make a difference in the world, this is the company for you

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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