Patient Care Coordinator Associate

3 weeks ago


McAllen, Texas, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. At UnitedHealth Group, we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

The Associate Patient Care Coordinator (Assc PCC) is responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit (PSU). A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.

Key Responsibilities:

  • Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures
  • Collect and verify demographic information, insurance eligibility including plan co-insurance, language and preference for future contact
  • Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility
  • Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows
  • Enter dispositions for 100% of calls made to patients in WellMed system
  • Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days
  • Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back
  • Required to follow approved Assc PCC call script for 100% of outreach calls to patients
  • Assc PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments
  • Assc PCC will direct and follow-up on all patient's messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours
  • Required to meet established daily productivity goals
  • Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public
  • Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group?

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of working knowledge of general office procedures
  • Advanced level of proficiency with communication and customer service skills both in person and via phone
  • Basic level of proficiency of Microsoft applications

Preferred Qualifications:

  • Bilingual in English & Spanish
  • 1+ years of related work experience including data entry
  • ICD 10 and CPT coding experience
  • Prior experience with EMR computer applications
  • Working knowledge of medical terminology


  • McAllen, Texas, United States UnitedHealth Group Full time

    At UnitedHealth Group, we strive to create a healthier world by delivering care that improves health outcomes for millions of people. As an Associate Patient Care Coordinator, you will play a crucial role in connecting patients with the care, resources, and support they need to live their healthiest lives.Job SummaryThe Associate Patient Care Coordinator is...


  • McAllen, Texas, United States UnitedHealth Group Full time

    Patient Outreach and EngagementAs a Patient Care Associate at UnitedHealth Group, you will play a vital role in scheduling patients for health events and providing annual screenings of quality measures. Your responsibilities will include collecting and verifying demographic information, insurance eligibility, language and ethnicity preferences, and...

  • Healthcare Associate

    3 weeks ago


    McAllen, Texas, United States UnitedHealth Group Full time

    Patient Telephonic Outreach RoleWe are seeking a skilled Patient Care Associate to join our team at UnitedHealth Group. As a Patient Care Associate, you will be responsible for scheduling patients for health events and providing annual screenings of quality measures.Key Responsibilities:Collect and verify demographic information, including insurance...


  • McAllen, Texas, United States Universal Health Services Full time

    Job SummaryWe are seeking a highly skilled and dedicated Patient Care Tech to join our team. As a Patient Care Tech, you will be responsible for providing exceptional patient care and support in a fast-paced acute care setting.Key ResponsibilitiesPerform a variety of patient care tasks, including phlebotomy, EKG, and vital sign collection.Assist with patient...

  • Respiratory Therapist

    4 weeks ago


    McAllen, Texas, United States Rio Grande Regional Hospital Full time

    At Rio Grande Regional Hospital, we are seeking a dedicated Registered Respiratory Therapist to join our team. As a vital part of our patient care team, you will coordinate and deliver high-quality, patient-centered respiratory care in accordance with the nature and specific requirements of the department.Key Responsibilities:Perform and document patient...

  • Physical Therapist

    3 weeks ago


    McAllen, Texas, United States APTUS HEALTH CARE Full time

    Aptus Health Care is seeking a skilled and compassionate Physical Therapist to join our team.As a Physical Therapist, you will provide evaluation and treatment to patients of all ages who have physical impairments or disabilities.Our mission is to help our patients regain their strength, improve their mobility, and enhance their overall quality of life.We...


  • McAllen, Texas, United States APTUS HEALTH CARE Full time

    Aptus Health Care is seeking a dedicated and experienced Occupational Therapist to provide evaluation and treatment to patients of all ages with functional impairments due to physical, cognitive, or developmental conditions.Our mission is to help our patients achieve their highest level of independence and improve their quality of life.Key...

  • Respiratory Therapist

    4 weeks ago


    McAllen, Texas, United States Universal Health Services Full time

    Job SummaryAs a Respiratory Therapist at Universal Health Services, you will play a critical role in providing high-quality patient care and ensuring the best possible outcomes for our patients. We are seeking a skilled and compassionate Respiratory Therapist to join our team and contribute to our mission of delivering exceptional healthcare...

  • Hospice Social Worker

    4 weeks ago


    McAllen, Texas, United States New Age Hospice Full time

    Job Summary:We are seeking a compassionate and skilled Hospice Social Worker to join our team at New Age Hospice. As a Hospice Social Worker, you will provide emotional, social, and practical support to patients and their families, helping them navigate the challenges of end-of-life care.Key Responsibilities:* Provide individual and family counseling in the...


  • McAllen, Texas, United States Optum Full time

    Care Management Support RoleThe Clinical Administrative Coordinator will provide critical support to the Care Management team, ensuring the successful implementation and execution of all Care Management processes. This includes coordinating with the care management case management staff, CM manager, CM Director, and CM Vice President to ensure applicable...


  • McAllen, Texas, United States DaVita Inc. Full time

    Join DaVita as a Patient Care TechnicianWe are seeking a compassionate and detail-oriented Patient Care Technician to join our team at DaVita. As a Patient Care Technician, you will play a vital role in providing high-quality care to our patients with end-stage renal disease. Your primary responsibility will be to assist our nurses and other healthcare...


  • McAllen, Texas, United States DaVita Full time

    We are seeking a dedicated Patient Care Technician to join our team at DaVita. As a Patient Care Technician, you will play a vital role in delivering compassionate care to our patients with end-stage renal disease or chronic kidney disease.Key Responsibilities:Provide direct patient care, including monitoring patients before, during, and after dialysis...


  • McAllen, Texas, United States Upbring Full time

    Job SummaryWe are seeking a highly skilled and compassionate Licensed Vocational Nurse (LVN) to join our team as a Medical Coordinator. In this role, you will be responsible for providing medical care and support to unaccompanied children in our care.Key ResponsibilitiesCoordinate initial medical screenings with designated pediatric clinicsProvide routine...


  • McAllen, Texas, United States MOONLIGHT SMILES PLLC Full time

    About Us: At Moonlight Smiles PLLC, we strive to provide exceptional dental care to our community. Our team is dedicated to creating a welcoming and comfortable environment for our patients, and we are looking for a passionate and organized Treatment Planning Coordinator to join our growing practice.Job Description: As the Treatment Planning Coordinator, you...


  • McAllen, Texas, United States Veer Healthcare Full time

    We are seeking a highly organized and detail-oriented Administrative Associate to join our team at Veer Healthcare. As an Administrative Associate, you will be responsible for providing administrative support to our staff, including managing calendars, coordinating travel arrangements, and maintaining accurate records.Key Responsibilities:Provide...

  • Dental Assistant

    4 weeks ago


    McAllen, Texas, United States Elstar Dental & Braces - a Benevis company Full time

    Overview: Elstar Dental & Braces - a Benevis company is dedicated to creating happy, healthy smiles through quality dental care. We're seeking a Dental Assistant to join our team in providing exceptional patient care and support to our professional dental staff.Key Responsibilities: Deliver compassionate care to every patient Guide parents and patients...

  • Dental Assistant

    4 weeks ago


    McAllen, Texas, United States Master's Hand Dental Full time

    Overview:Master's Hand Dental, a thriving practice in Allen, TX, is seeking a skilled Dental Assistant to provide exceptional patient care. As a key member of our team, you will be responsible for delivering high-quality care to our patients, working closely with our dentists to ensure seamless treatment experiences.We are a practice with an established...


  • McAllen, Texas, United States MOONLIGHT SMILES PLLC Full time

    Job DescriptionAt Moonlight Smiles PLLC, we are seeking a highly organized and detail-oriented Treatment Planning Coordinator to join our team. As a key member of our dental team, you will play a crucial role in ensuring our patients receive the highest level of care.Key Responsibilities:Collaborate with dentists to create individualized treatment plans for...


  • McAllen, Texas, United States MOONLIGHT SMILES PLLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Treatment Planning Coordinator to join our team at Moonlight Smiles PLLC. As a key member of our dental team, you will play a crucial role in ensuring our patients receive the highest level of care.Key ResponsibilitiesCollaborate with dentists to create individualized treatment plans for...

  • Medical Assistant

    3 weeks ago


    McAllen, Texas, United States UHS Full time

    About the RoleAs a Medical Assistant at South Texas Health System Clinics, you will play a vital role in delivering high-quality patient care and supporting our healthcare team. Our clinics are committed to providing exceptional service and care to the people of the Rio Grande Valley.Key ResponsibilitiesAssist with daily clerical operations, including...