Patient Care Coordinator Associate

3 days ago

McAllen, Texas, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. At UnitedHealth Group, we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

The Associate Patient Care Coordinator (Assc PCC) is responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit (PSU). A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.

Key Responsibilities:

  • Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures
  • Collect and verify demographic information, insurance eligibility including plan co-insurance, language and preference for future contact
  • Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility
  • Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows
  • Enter dispositions for 100% of calls made to patients in WellMed system
  • Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days
  • Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back
  • Required to follow approved Assc PCC call script for 100% of outreach calls to patients
  • Assc PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments
  • Assc PCC will direct and follow-up on all patient's messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours
  • Required to meet established daily productivity goals
  • Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public
  • Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group?

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of working knowledge of general office procedures
  • Advanced level of proficiency with communication and customer service skills both in person and via phone
  • Basic level of proficiency of Microsoft applications

Preferred Qualifications:

  • Bilingual in English & Spanish
  • 1+ years of related work experience including data entry
  • ICD 10 and CPT coding experience
  • Prior experience with EMR computer applications
  • Working knowledge of medical terminology

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