Patient Care Coordinator Associate

4 days ago


McAllen, Texas, United States UnitedHealth Group Full time
Job Title: Associate Patient Care Coordinator

UnitedHealth Group is a leading healthcare organization that delivers care and services to millions of people worldwide. We are seeking a highly motivated and detail-oriented Associate Patient Care Coordinator to join our team.

Job Summary:

The Associate Patient Care Coordinator will be responsible for providing general functions that include patient telephonic outreach, scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit (PSU).

Key Responsibilities:
  • Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures
  • Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact
  • Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility
  • Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows
  • Enter dispositions for 100% of calls made to patients in WellMed system
  • Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days
  • Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back
  • Required to follow approved Assc PCC call script for 100% of outreach calls to patients
  • Assc PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments
  • Assc PCC will direct and follow-up on all patient's messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours
  • Required to meet established daily productivity goals
  • Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public
  • Performs all other related duties as assigned
Why Join UnitedHealth Group?

At UnitedHealth Group, we offer a comprehensive benefits package, competitive pay, and opportunities for career growth and development. Our team is dedicated to making a positive impact on the lives of our patients and communities. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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