Junior Customer Service Representative

2 weeks ago

Peachtree Corners, United States CarMax Full time

7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092

CarMax, the way your career should be

Provide an iconic customer experience

As a Customer Service Assistant at one of our Contact Centers, youll ensure were putting people first. Youll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether youre talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.

What you will do Essential responsibilities

  • Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
  • Triage incoming calls to the appropriate person or department to best assist the customer
  • Complete administrative tasks such as processing payments and updating information in our CarMax systems
  • Understand and adhere to company policies and procedures including collection policies/laws

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. Were not your average call center. Well give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

Qualifications and requirements

  • High school diploma, or equivalent to 1-month related experience
  • Thrive in a high energy and fast-paced environment
  • Speak and listen effectively with CarMax customers via phone or in writing
  • Strong written and verbal communication skills
  • Basic computer knowledge, including word processing and typing skills
  • Flexible work hours with shifts that may include nights, weekends, and holidays
  • Must meet Minimum technology requirements (Type of internet service and Speed of internet service)
  • Candidates must live within 1 hour of the Customer Experience Center (CEC) location in Norcross, GA.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Service Representative

    7 days ago

    Peachtree Corners, United States TransPak Full time

    Who We Are Originally founded in Silicon Valley in 1952, we've been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging Your Role Customer...

  • Customer Service Representative

    1 month ago

    Peachtree Corners, Georgia, United States Overheaddooratlanta Full time

    Customer Service RepresentativeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Overhead Door Company of Atlanta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their...

  • Customer Service Representative

    3 weeks ago

    Peachtree Corners, Georgia, United States OLE' Mexican Foods Full time

    Job DescriptionAs a key member of our team, you will be responsible for ensuring that consumer feedback regarding our products is properly addressed. This involves serving as the primary point of contact for consumers, as well as working closely with our sales representatives and other stakeholders to resolve quality issues.Key Responsibilities:Respond to...

  • Customer Service Representative

    3 months ago

    Peachtree Corners, United States King Door Co Inc Full time

    ** Customer Service Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO010693 Showing 1 location **Job Details** **Description** **Overhead Door Company of Atlanta**, a DH Pace Company, Inc., is currently looking for a **Customer Service Representative** to join our team in Peachtree Corners, GA. The ideal candidate must...

  • Customer Service Representative

    5 months ago

    Peachtree Corners, United States Overheaddooratlanta Full time

    ** Customer Service Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO009127 Showing 1 location **Job Details** **Description** Overhead Door Company of Atlanta, a DH Pace Company, Inc., is currently looking for a Customer Service Representative to join our team in Peachtree Corners, GA. The ideal candidate must have a...

  • Customer Service Representative

    5 days ago

    Peachtree Corners, Georgia, United States HYUNDAI L&C USA Full time

    About the RoleAs a Customer Service Representative at Hyundai L&C USA, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesProcess customer quotes, orders, and credit memos efficiently and accurately.Monitor service levels of orders and meet service commitments to...

  • Customer Service Representative II

    4 weeks ago

    Peachtree Corners, Georgia, United States King Door Co Inc Full time

    Job Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Overhead Door Company of Atlanta. As a Customer Service Representative II, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a professional and...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States CarMax Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Contact Center, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesProvide timely and effective responses to customer...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States NX Direct Inc Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at NX Direct Inc. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.ResponsibilitiesDevelop and...

  • Customer Service Representative II

    1 month ago

    Peachtree Corners, Georgia, United States King Door Co Inc Full time

    Job Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at King Door Co Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key...

  • Customer Service Representative II

    3 months ago

    Peachtree Corners, United States King Door Co Inc Full time

    ** Customer Service Representative II** **Job Category****:** Administration **Requisition Number****:** CUSTO010678 Showing 1 location **Job Details** **Description** **Overhead Door Company of Atlanta**, a DH Pace Company, Inc., aspires to hire a **Customer Service Representative II** for our Peachtree Corners, Atlanta location! The ideal candidate will be...

  • P1 Customer Service Representative

    1 month ago

    Peachtree Corners, United States Truliant Federal Credit Union Full time

    Truliants mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...

  • Customer Service Representative II

    5 days ago

    Peachtree Corners, Georgia, United States Enviri Corporation Full time

    Join Enviri Corporation, a leading provider of environmental and regulated waste management solutions. We are seeking a highly skilled Customer Service Representative II to join our team. **Job Summary**As a Customer Service Representative II, you will be responsible for managing and identifying customers' needs while responding to a high volume of...

  • Customer Service Representative

    5 months ago

    Peachtree Corners, United States Domino's Pizza LLC Full time

    Company Description You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending products to customers. This role is ideal for individuals who enjoy working in a fast-paced retail environment and are...

  • Customer Service Representative

    5 days ago

    Peachtree Corners, Georgia, United States TJX Companies Full time

    About UsAt TJX Companies, we're passionate about providing an exceptional shopping experience for our customers. Our stores are a treasure trove of unique finds, and we're always on the lookout for talented individuals to join our team.Job SummaryWe're seeking a Customer Service Associate to join our team. As a key member of our customer-facing team, you'll...

  • Customer Service Representative

    2 days ago

    Peachtree Corners, Georgia, United States TJX Companies Full time

    At TJX Companies, we're passionate about delivering exceptional customer experiences in our more than 500 Home Goods stores. Our environment is ever-changing, and we're always looking for talented individuals to join our team as Retail Customer Experience Specialists. As a key member of our team, you'll play a vital role in creating a welcoming atmosphere...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States CarMax Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and online chat.Key ResponsibilitiesRespond to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States Moon Capital Full time

    Job OverviewMoon Capital is seeking a skilled Cashier to provide exceptional customer service and manage cash transactions at our retail location.Key Responsibilities:Customer Service: Greet customers, answer questions, and assist with product location and resolution of complaints.Cash Handling: Process transactions, balance cash registers, and manage...

  • Customer Service Representative

    4 days ago

    Peachtree Corners, Georgia, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, guiding customers through the car buying process, and achieving sales targets.Key ResponsibilitiesConnect with customers...