Customer Service Representative II

4 weeks ago

Peachtree Corners, Georgia, United States Enviri Corporation Full time
Join Enviri Corporation, a leading provider of environmental and regulated waste management solutions. We are seeking a highly skilled Customer Service Representative II to join our team.

**Job Summary**

As a Customer Service Representative II, you will be responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone. You will actively manage multiple customers assigned to your roster, including communications and logistical activities. You will also prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.

**Key Responsibilities**

• Manage and identify customers' needs while responding to a high volume of communication via email and telephone
• Actively manage multiple customers assigned to your roster, including communications and logistical activities
• Prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing
• Partner with Sales team to increase revenue growth of assigned account roster
• Coordinate with cross-functional teams to assign tasks to the correct departments
• Maintain thorough and updated customer records
• Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements
• Conduct research and work cross-functionally to resolve or escalate problems
• Regularly review, analyze, and prepare reports on the status of customers' orders
• Conduct proactive calls to ensure ongoing communication with existing customers
• Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs

**Qualifications**

• Bachelor's degree coupled with 3+ years of work experience in an account management or customer service role OR High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role
• High level of Customer Service acumen and business acumen
• Self-directed, with the ability to work on multiple projects with competing priorities and deadlines
• Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
• Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce
• Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening
• Ability to manage several tasks simultaneously and meet deadlines

**Preferred Qualifications**

• Bachelor's degree in chemistry, environmental studies or biology
• Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations
• Knowledge of Salesforce, Ariba, or Oracle systems
• Experience administering and reviewing service contracts
• Ability to lead account-specific projects

**Benefits**

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.

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