Customer Service Representative II

7 hours ago

Peachtree Corners, Georgia, United States Enviri Corporation Full time
Join Enviri Corporation, a leading provider of environmental and regulated waste management solutions. We are seeking a highly skilled Customer Service Representative II to join our team.

**Job Summary**

As a Customer Service Representative II, you will be responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone. You will actively manage multiple customers assigned to your roster, including communications and logistical activities. You will also prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.

**Key Responsibilities**

• Manage and identify customers' needs while responding to a high volume of communication via email and telephone
• Actively manage multiple customers assigned to your roster, including communications and logistical activities
• Prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing
• Partner with Sales team to increase revenue growth of assigned account roster
• Coordinate with cross-functional teams to assign tasks to the correct departments
• Maintain thorough and updated customer records
• Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements
• Conduct research and work cross-functionally to resolve or escalate problems
• Regularly review, analyze, and prepare reports on the status of customers' orders
• Conduct proactive calls to ensure ongoing communication with existing customers
• Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs

**Qualifications**

• Bachelor's degree coupled with 3+ years of work experience in an account management or customer service role OR High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role
• High level of Customer Service acumen and business acumen
• Self-directed, with the ability to work on multiple projects with competing priorities and deadlines
• Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
• Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce
• Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening
• Ability to manage several tasks simultaneously and meet deadlines

**Preferred Qualifications**

• Bachelor's degree in chemistry, environmental studies or biology
• Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations
• Knowledge of Salesforce, Ariba, or Oracle systems
• Experience administering and reviewing service contracts
• Ability to lead account-specific projects

**Benefits**

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.

  • Customer Service Representative II

    4 weeks ago

    Peachtree Corners, Georgia, United States King Door Co Inc Full time

    Job Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Overhead Door Company of Atlanta. As a Customer Service Representative II, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a professional and...

  • Customer Service Representative II

    1 month ago

    Peachtree Corners, Georgia, United States King Door Co Inc Full time

    Job Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at King Door Co Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States Overheaddooratlanta Full time

    Customer Service RepresentativeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Overhead Door Company of Atlanta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States OLE' Mexican Foods Full time

    Job DescriptionAs a key member of our team, you will be responsible for ensuring that consumer feedback regarding our products is properly addressed. This involves serving as the primary point of contact for consumers, as well as working closely with our sales representatives and other stakeholders to resolve quality issues.Key Responsibilities:Respond to...

  • Customer Service Representative

    5 hours ago

    Peachtree Corners, Georgia, United States HYUNDAI L&C USA Full time

    About the RoleAs a Customer Service Representative at Hyundai L&C USA, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesProcess customer quotes, orders, and credit memos efficiently and accurately.Monitor service levels of orders and meet service commitments to...

  • Customer Service Representative

    3 weeks ago

    Peachtree Corners, Georgia, United States CarMax Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Contact Center, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesProvide timely and effective responses to customer...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States Truliant Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Truliant Federal Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our members, ensuring a positive experience in every aspect of the customer contact.Key...

  • Customer Service Representative

    3 weeks ago

    Peachtree Corners, Georgia, United States NX Direct Inc Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at NX Direct Inc. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.ResponsibilitiesDevelop and...

  • Customer Service Representative

    1 month ago

    Peachtree Corners, Georgia, United States Brightree Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Resupply team, you will be responsible for providing exceptional service to our patients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesInitiate and receive...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending products to customers. This role is ideal for individuals who enjoy working in a fast-paced retail environment and are...

  • Customer Service Representative

    3 weeks ago

    Peachtree Corners, Georgia, United States CarMax Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and online chat.Key ResponsibilitiesRespond to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States Moon Capital Full time

    Job OverviewMoon Capital is seeking a skilled Cashier to provide exceptional customer service and manage cash transactions at our retail location.Key Responsibilities:Customer Service: Greet customers, answer questions, and assist with product location and resolution of complaints.Cash Handling: Process transactions, balance cash registers, and manage...

  • Customer Service Representative

    1 month ago

    Peachtree Corners, Georgia, United States Brightree Full time

    About the RoleBrightree, a leading technology company, is seeking a highly skilled Enrollment Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring a seamless and successful enrollment experience.Key ResponsibilitiesProcess incoming enrollment cases based...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States Brightree Full time

    Customer Service Specialist OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to patients requiring resupply of sleep therapy products.Key Responsibilities:Initiate and receive calls to/from patients to...

  • Customer Service Representative

    1 month ago

    Peachtree Corners, Georgia, United States Chick-fil-A Full time

    About Chick-fil-AChick-fil-A, Inc. has a rich history dating back to 1946 when founder S. Truett Cathy opened the first restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A is the largest quick-service chicken restaurant chain in the United States, known for its high-quality food and exceptional customer service.Job SummaryWe are seeking a...

  • Customer Service Representative

    3 weeks ago

    Peachtree Corners, Georgia, United States John Leung - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and providing prompt, accurate, and friendly service? If so, this role may be the perfect fit for you.ResponsibilitiesProvide exceptional customer service, responding to inquiries regarding insurance availability, eligibility,...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States CarMax Full time

    About the RoleWe're seeking a highly skilled Customer Service Assistant to join our Contact Center team at CarMax. As a key member of our team, you'll be responsible for delivering exceptional customer experiences through phone, online, and text interactions.Key ResponsibilitiesProvide personalized support to customers, addressing their inquiries, concerns,...

  • Customer Service Director

    2 weeks ago

    Peachtree Corners, Georgia, United States DH Pace Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at DH Pace. As a Customer Service Manager, you will be responsible for leading a team of Customer Service Representatives and providing exceptional customer service to our clients.Key Responsibilities:Lead a team of Customer Service...

  • Customer Service Ambassador

    7 hours ago

    Peachtree Corners, Georgia, United States Napa Home & Garden Full time

    About Napa Home & GardenNapa Home & Garden is a dynamic home decor wholesaler with a strong presence in the industry. We're seeking a highly motivated and customer-focused individual to join our growing team as a Customer Service Representative.Job PurposeThe Customer Service Representative will serve as the primary point of contact for our customers,...

  • Retail Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States FedEx Full time

    Retail Customer Service Associate RoleFedEx is seeking a skilled Retail Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Follow instructions from supervisors and assist other team members in performing store...