Customer Service Representative

2 months ago

Peachtree Corners, United States King Door Co Inc Full time

** Customer Service Representative**

**Job Category****:** Administration **Requisition Number****:** CUSTO010693 Showing 1 location **Job Details**

**Description**

**Overhead Door Company of Atlanta**, a DH Pace Company, Inc., is currently looking for a **Customer Service Representative** to join our team in Peachtree Corners, GA. The ideal candidate must have a strong attention to detail and excellent communication skills. You must have the ability to multi-task and work efficiently in a fast-paced work environment. You must also be a fast learner, have exceptional organizational skills and excellent attendance.

**JOB RESPONSIBILITIES:**

* Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.

* Promote all products, services, and quote accurate pricing when appropriate.

* Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need.

* Represent the company in a professional manner with good customer service and verbal communication skills.

* Performs other related duties and responsibilities as assigned.

**JOB REQUIREMENTS:**

* Must have a high school diploma or equivalent.

* Must have a minimum of one to two years of experience in a Customer Service role.

* Retail experience is helpful.

* Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.

* Must have very good phone etiquette.

* Must have an outgoing personality and a natural affinity for taking care of customers.

* Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.

* Must be a fast learner and able to work efficiently in a fast-paced work environment.

* Must have strong attention to detail and excellent communication skills.

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50 US offices in 24 states with company-wide sales in 2021 of $740M.

**We set the tone for success, reward hard work and put employees first:**

* Exposure to tenured DH Pace leaders will invest time in associate growth and development.

* Access to online training material to enhance professional skills and product knowledge.

* A hands on approach to "learning by doing" as you come into our organization and are exposed to various products, services and customers.

* Competitive compensation.

* Comprehensive total benefits package including medical, dental, vision, life and disability coverage.

* Your health and welfare is important to us - Corporate Wellness Program and Non-smoking work environment.

* Employer-Match 401k retirement plan.

* Paid Time Off plan.

*Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.*

Company: Overhead Door Company of Atlanta

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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