Customer Service Representative II

2 days ago


Peachtree Corners, Georgia, United States King Door Co Inc Full time

Job Title: Customer Service Representative II

Job Summary:

We are seeking a highly skilled Customer Service Representative II to join our team at Overhead Door Company of Atlanta. As a Customer Service Representative II, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a professional and timely manner.

Key Responsibilities:

  • Handle a high volume of customer calls and emails in a fast-paced environment
  • Promote products and services to customers, providing accurate pricing and information
  • Escalate customer issues to upper management as needed
  • Maintain current knowledge of products and services to provide expert advice to customers
  • Interface with internal teams to resolve customer issues and improve customer satisfaction

Requirements:

  • High school diploma or equivalent experience
  • Minimum of one year in a customer service role, with supervisory experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and adapt to changing priorities

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Equal Opportunity Employer: Overhead Door Company of Atlanta is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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