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Customer Service Representative

2 months ago

Peachtree Corners, Georgia, United States CarMax Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Contact Center, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Triage and resolve customer complaints in a professional and empathetic manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Stay up-to-date with company policies and procedures to ensure compliance

Requirements and Qualifications

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic computer skills and proficiency in software applications
  • Flexibility to work varied shifts, including evenings and weekends

About CarMax

CarMax is a leading retailer of used cars, committed to delivering exceptional customer experiences. Our team of over 25,000 associates work together to provide honest, transparent, and high-integrity service to our customers. We are an equal opportunity employer and welcome applications from diverse candidates.