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Bilingual French Customer Service Representative
2 months ago
With the Christmas holiday around the corner, Teleflora is busier than ever We are looking to fill a Bilingual French Customer Service Representative position. We’ve been a part of The Wonderful Company family since 1979, with a nationwide network of florists we’ve become the world’s largest flower delivery service. Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Teleflora is looking for enthusiastic bilingual candidates, who are fluent in French, to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Customer Service Representative processes all customer requests. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the office, and Thursday-Friday from home This role is located in Oklahoma City, Oklahoma. Job Description The Bilingual French Customer Service Representative will take customer service related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. Candidates must be fluent in French and English. Assist our customers with their questions, requests, product purchases, and problems. Incoming calls include, but are not limited to the following: Customer monthly statements Flower Orders Product Orders Directory Orders and Changes Co-op Advertising Orders and Changes Credit Card Deposits EFT Deposits Credit Card Product and Equipment Orders Credit Card Equipment Troubleshooting Web Hosting Technology Additional duties as needed Qualifications Education: High school diploma, college business courses or undergraduate courses. Knowledge/Skills: Fluent in French and English Strong written and oral communication skills Ability to make decisions with little direction Strong attention to detail 1-2 years Customer Service/Call Center experience Basic math skills Ability to speak clearly in a well-modulated voice using good diction Knowledgeable in basic computer skills Working Conditions: Must be able to work extended hours (overtime as requested) to meet company deadlines Flexibility. Shift requirements may change based on department needs and company programs Holiday time off may be limited due to increased order volume Additional Information Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility Opportunities for development and internal mobility Manager and leadership training, biweekly L&OD webinars, and eLearning offerings Companywide problem solving and continuous improvement training Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice Company focus on wellness and health Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. If you feel like you are a great fit for: Bilingual French Customer Service Representative, submit your email address and stay up to date on job alerts and other Wonderful career opportunities. #J-18808-Ljbffr
