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Coordinator, Order

2 months ago

Greenwood, United States Lonza Full time
Order Coordinator
Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.

The Order Coordinator will need to establish and maintain strong, positive relationships with Lonza's customers, internal and external, by providing excellent customer service through order execution, product technical information, complaint handling, and all other aspects of customer service. This person will use product and equipment knowledge to positively represent and support customer's needs. This person is required to be action oriented, possess strong interpersonal skills, have a strong service orientation, work in both a team-oriented atmosphere as well as work independently, capable of working with little supervision, and work effectively with all levels within the organization

Key Responsibilities:
  • Responsible for orders processing, correspondence, and shipment of all spare parts and other non-capsule requirements for global affiliates and third-party customers of Lonza
  • Obtains and quotes current pricing with correct profit margin and delivery schedules through internal, purchasing, external contacts, and other sources
  • Checks inventory and expediting information
  • Enters and maintains database records of customer requirements and complaints
  • Prepares, maintains, and reports order and project status
  • Teams with MTC Team, Lonza technical support staff, engineers, project managers, and customer contacts to provide excellent service to Lonza's customers
  • Acts as a liaison between customers and suppliers in expediting orders, and will deal with domestic and foreign customers internal and external of Lonza
  • Provides export invoicing documentation and governmental documentation as required by destination country to expedite shipment of goods
  • Responsible for verification and accuracy of all documentation related to customer orders, shop orders, export orders, invoicing, Proforma, reconciliations, Harmonized System Code management and reporting
  • Follows US Customer Compliance guidelines as necessary for imports
  • Communicates with customers and all internal personnel in a professional manner
  • Responsible for time and activity management to meet critical deadlines
  • Performs other duties as required
  • Must be able to work additional hours/days as business needs dictate (Mandatory Overtime)
  • Attendance in the plant site is considered an essential function.
Other Duties:
  • Support other Order Coordinator positions either in a full-time role or backup role depending on staffing changes and needs.
  • Takes messages and orders in a timely and accurate manner providing information to customers and colleagues within the scope of authority
  • Perform other duties as assigned.
KEY REQUIREMENTS:
  • High School Diploma
  • Preferred additional business or supply chain training.
  • 2 - 5 years in warehouse management, supply chain or customer service
  • Use of automated systems - ordering, inventory and invoicing systems desired.
  • Hands-on SAP knowledge preferred.
  • Intermediate Microsoft Excel and strong communication skills Demonstrated ability to self-manage within assigned responsibilities, commitment to continuously improving customer service.


Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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