Guest Services Ambassador

2 months ago

Denver, United States Aparium Hotel Group Full time

Reports to Guest Service Manager; position is non-exempt Accepting Applications through August 22nd, 2024, or until filled THE ROLE The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Populus, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Populus a personal, one-of-a-kind experience. WHAT YOU WILL DO Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest. Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary. Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment. Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory. Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure. You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience. Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands. Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence. Demonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests. Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback. Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager. WHAT YOU WILL NEED Passion for the people, place, and culture of our community. Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience. Professional proficiency of the English language in reading, writing and verbal communication. Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles. Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals. Ability to lift up to 25 lbs. for handling guest luggage. Ability to push a bell cart with guest luggage that may contain up to 100 lbs. Ability to work varied shifts, that may include days, nights, weekends and holidays. Pay Range: $20 - $22 per hour, based on experience. WHO WE ARE Hotels done differently. It is not just a slogan; it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve. A little bit rebel, a little bit refined, The Populus is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a social club can be, Populus thrives on the counterculture spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them. Populus believes the more interested you are, the more interesting you are Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels. At Populus, the ideals of Opportunity, Equity, and Inclusion (OEI) for our members are at the forefront of the community and the environment we will create. #J-18808-Ljbffr

  • Guest Services Ambassador

    4 weeks ago

    Denver, Colorado, United States Aparium Hotel Group Full time

    About the RoleWe are seeking a highly skilled and passionate Guest Services Ambassador to join our team at Aparium Hotel Group. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.Key ResponsibilitiesDemonstrate a genuine passion for...

  • Guest Ambassador

    2 months ago

    Denver, United States Punch Bowl Social Full time

    Security Ambassadors - We want you at Punch Bowl Social! Life is short, work somewhere awesome. Join the Punch Bowl Social crew today and be the envy of all your friends. Competitive wages! Hourly Rate- $20.00 Flexible working hours Opportunity for growth and development Team member discounts on food, beverage and activities! Our security ambassadors are...

  • Guest Services Ambassador

    2 weeks ago

    Denver, Colorado, United States ASM Global Full time

    Job Title: Guest Services Greeter Job Summary: We are seeking a Guest Services Greeter to provide exceptional customer service to our guests. The ideal candidate will be able to greet and guide guests to their desired locations, while maintaining a professional and friendly demeanor. Key Responsibilities: * Meet and greet guests, providing assistance and...

  • Guest Services Ambassador

    1 month ago

    Denver, Colorado, United States Denver Museum of Nature & Science Full time

    Job Title: Guest Services HostAre you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment and interacting with people from diverse backgrounds? We're seeking a Guest Services Host to join our team at the Denver Museum of Nature & Science.Job Summary:The Guest Services Host is responsible for...

  • Guest Service Ambassador

    1 week ago

    Denver, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and resolving any issues that may arise during a...

  • Guest Services Ambassador

    2 weeks ago

    Denver, Colorado, United States OCI Hospitality Full time

    About UsOCI Hospitality is a hospitality company that operates hotels with a focus on enriching the lives of others through hospitality. Our team members are friendly, flexible, hardworking, and helpful, and we believe that every position plays an important role in enriching the lives of our team members, guests, owners, and investors, and the communities we...

  • Experience Ambassador

    3 days ago

    Denver, Colorado, United States Sentral Services Full time

    About Sentral ServicesSentral Services is a network of urban residential communities redefining the way people live, travel, and work. Our communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi...

  • Guest Services Ambassador

    4 weeks ago

    Denver, Colorado, United States Sonder Full time

    {"h1": "Unlock Your Potential with Sonder Join our team of passionate professionals who are shaping the future of hospitality. As a Guest Experience Specialist at Sonder, you will be the primary point of contact for our guests, providing exceptional service and support to ensure their stay is nothing short of amazing. **Your Key Responsibilities:** *...

  • Customer Service Ambassador

    2 weeks ago

    Denver, Colorado, United States Compass Group Ltd Full time

    Job SummaryAs a Customer Ambassador, you will be responsible for driving a hospitality environment by greeting guests, offering samples, and leading guest-facing marketing and wellness programs.Key Responsibilities:Greet every customer and interact in a manner to ensure a high level of hospitality.Relay relevant concerns from customers to supervisors.Ensure...

  • Ski Ambassador

    3 weeks ago

    Denver, Colorado, United States Steamboat Ski Resort Full time

    Join Our Team as a Guest Services Representative/AmbassadorAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a skilled Guest Services Representative/Ambassador to join our team at Steamboat Ski Resort!About the RoleAs a Guest Services Representative/Ambassador, you will be the...

  • Experience Ambassador

    2 weeks ago

    Denver, Colorado, United States Sentral Services Full time

    About Sentral ServicesSentral Services is a network of urban residential communities redefining the way people live, travel, and work. Our mission is to provide a unique living experience that combines convenience, connection, and comfort. We offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant...

  • Hospitality Ambassador

    3 days ago

    Denver, Colorado, United States Aparium Hotel Group Full time

    Job Title: Hospitality AmbassadorAbout the Role:As a Hospitality Ambassador, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. You will be responsible for ensuring that every guest feels welcome and valued, from the moment they arrive to the moment they leave.Key Responsibilities:* Greet and welcome...

  • Experience Ambassador

    2 weeks ago

    Denver, Colorado, United States Sentral Services Full time

    About SentralSentral is a network of urban residential communities that redefine the way people live, travel, and work. Our mission is to provide a unique living experience that combines convenience, connection, and comfort. We offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods.Our ValuesWe...

  • Funeral Ambassador

    2 weeks ago

    Denver, Colorado, United States Park Lawn Memorial Group, LLC. Full time

    Job SummaryWe are seeking a Funeral Ambassador to join our team at Park Lawn Memorial Group, LLC. This role is responsible for providing exceptional service to client families and their guests during the funeral and memorialization process.Key ResponsibilitiesGreets and directs client families and their guests to the correct chapel or service...

  • Experience Ambassador

    2 weeks ago

    Denver, Colorado, United States Sentral Services Full time

    About SentralSentral is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities.We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities...

  • Island Ambassador

    2 weeks ago

    Denver, Colorado, United States Tommy Bahama Full time

    Live the Island LifeAt Tommy Bahama, we're more than just a brand - we're a lifestyle. As an Island Ambassador, you'll be the face of our brand, representing our stylish trends and inspiring your team to deliver exceptional guest service.We're looking for passionate individuals who are eager to grow with our company. Our team members enjoy a variety of...

  • Guest Experience Ambassador

    3 weeks ago

    Denver, Colorado, United States Marriott Hotels & Resorts Full time

    About This RoleWe are seeking a skilled Front Desk Agent to join our team at Marriott Hotels & Resorts. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring a memorable and unique experience.Key Responsibilities:Guest Check-in and Check-out: Process guest arrivals and departures in a timely and...

  • Guest Relations Ambassador

    4 weeks ago

    Denver, Colorado, United States AEG Full time

    Job Title: Guest Relations RepresentativeJoin our team as a Guest Relations Representative and be part of the Guest Experience department at Kroenke Sports & Entertainment (KSE). As a Guest Relations Representative, you will play a vital role in providing exceptional service to our guests, ensuring their experience at our venues is memorable and...

  • Customer Service Ambassador

    3 days ago

    Denver, Colorado, United States Sentral Services Full time

    About Sentral ServicesSentral Services is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights – we call it Home+. Our...

  • Hospitality Ambassador

    4 days ago

    Denver, Colorado, United States Capital Grille Full time

    Job Summary:We are seeking a skilled Hospitality Ambassador to join our team at The Capital Grille. As a key member of our front-of-house staff, you will be responsible for creating a warm and inviting atmosphere for our guests.Key Responsibilities:Manage the restaurant waiting list during high-volume periods to ensure accurate guest expectations.Engage in...