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Customer Success Specialist
4 months ago
INSURANCE SERVICES OFFICE INC
Customer Success Specialist
LEHI ,
Utah
Apply Now
Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job Description* Partners with sales executive and acts as liaison andadvocate between accounts (small to mid-sized) and Xactware at all levels. (requesting all config account changes)* Ensure proper entitlement for customer contacts (key codes,XA accounts, eSC accounts, profiles, training, closing accounts etc..)* Gain knowledge of clients' processes, procedures,infrastructure and support needs.* Ensure customer satisfaction and resolution of all post-implementation* Send monthly reports: support issues, tips and tricks, and market trends.* Promote custom projects that improve client's workflow efficiencies and increase Xactware revenue.Some travel required to visit assigned accounts whenappropriate.* Completes all responsibilities as outlined on Performance Plan.* Completes all special projects and other duties as assigned.* Must be able to perform duties with reasonable accommodation. Qualifications* 4+ years as Professional Services - Product Specialist or comparable experience* Met or exceeded customer satisfaction scores while working in similar role* BA/BS in business or related technical field and/or equivalent experience preferred* 2+ years maintaining customer relationships as Product Specialist and/or applicable experience* 3+ years assisting with and/or managing projects, a portfolio of accounts and/or equivalent work related experience* Strong organizational, planning and coordination skills* Ability to manage priorities, work independently, meet tight deadlines and achieve targets* Ability to manage and motivate personnel who may or may not be direct reports* Strong communication and interpersonal skills* Strong customer service, follow through and focus skills* Exceptional problem solving and analysis skills* Proficient with MS Office, MS Project, Visio, Excel, MS PowerPoint and Internet technologies* Knowledge of property insurance claims processes#LI-Hybrid#LI-MV1Additional InformationFor over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk... For full info follow application link.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
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