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Senior Program Specialist

2 months ago

Visalia, United States Community Services and Employment Training, Inc. Full time
SCOPE OF WORK
The purpose of this position is to provide support to the Sr. Program Coordinator by developing a talent pool within the CalFresh spectrum and ensuring business needs are met in a timely manner. The incumbent of this position will work alongside the CalFresh SCC team and is responsible to track job-ready customers and recruiting potential customers in order to fill business needs.

EDUCATION AND EXPERIENCE:
Possession of Bachelor's Degree (B.A.) from a four-year college or university; and/or one to two years related experience and/or training or equivalent combination of education and experience. Minimum one-year experience providing services to low-income persons.

LANGUAGE SKILLS

Ability to read and interpret documents; Ability to write routine reports and correspondence; Ability to speak effectively with groups of customers or employees of the organization.

MATHEMATICAL SKILLS
Ability to calculate figures for recording & tracking purposes; Ability to apply basic recordkeeping principles.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written and oral form;
Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS California Driver's License, and proof of auto insurance.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities. Positions may be required to sit for lengthy periods of time.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provide support to Business Services Team by entering job orders into CalJOBS and developing marketing flyers as needed.
- Assist with organization of Job Squad workshop which may include - inviting businesses, developing/presenting weekly topics, and collecting resumes.
- Collects, organizes, and analyzes information about customers in the "Talent Pool Bank" tracking tool (tests, interviews, abilities, employment interests, and character traits).
- Matches customer's job skills with business qualifications; refers qualified customers to Job Developers.
- Initiates and maintains ongoing personal contacts with job-ready customers and explains the benefits and employment supportive services provided based on eligibility.
- Assists customers in preparing job search portfolio; provides mock interviews and may assist with interview arrangements.
- Monitors participant job search progress and maintains open communication with Job Developers if a training possibility becomes available.
- Provides Supportive Services on a needs basis to eligible customers.
- Maintains case management files, and documents contact with customers, employers, and other partners in Approte accurately and timely.
- Prepares and modifies documents including correspondence, reports, memos, and emails.
- Serves as a customer liaison responding to customer problems, questions, or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for customers.
- Follow-up with customers as appropriate to document use/success in employee referrals.
- Remains updated on program requirements and regulations affecting participants and businesses.
- Refers customers to other CSET program resources as applicable.
- Participates in outreach events, job fairs, and meetings with partner agencies as assigned.
- Participates in training and professional development to build the required knowledge for the position.
- Performs other duties including by not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures.

SKILLS & ABILITIES:
- Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner.
- Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment.
- Ability to speak effectively with groups of customers or employees of the organization.
- Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public.
- Ability to deal with customers in a calm, professional, friendly, and patient manner.
- Ability to work under pressure and work with different types of personalities.
- Knowledgeable of modern office procedures and methods, proficient in the use of computers, Windows operating system including Microsoft Office applications (Word, Excel, and Access), and program database.
- Possess communication skills, research abilities, flexibility, and an ability to work well with others.
- Ability to read and interpret documents.
- Ability to write routine reports and correspondence.
- Knowledge of the local labor market and employer expectations.
- Possess excellent organizational skills and attention to detail.
- Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
- Ability to work effectively with minimal supervision.
- Ability to communicate effectively both verbally and in written form.

WORK CONDITIONS & ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities.? Must be able to sit, walk and stand for long periods.
- Must have the visual ability to perform detailed work at close distances (computer screens).
- Must be able to bend, stoop and reach.? Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling.
- Must be able to read, understand, and explain various forms and written material.

DISCLAIMER STATEMENT: The job description lists typical examples of work and is not intended to include every job and responsibility to a position. An employee may be required to perform other related duties not listed provided that such duties are characteristic of that classification.
It is our company policy to conduct fingerprint testing with each employee upon hire if they are assigned to work with our agency. Fingerprint status is a condition to employment with C-SET. Information obtained is kept confidential. Fingerprinting is obtained prior to job assignment and does not constitute an offer of employment.