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Senior Program Specialist

3 months ago

Visalia, United States Community Services and Employment Training, Inc. Full time
Job DescriptionJob Description

CSET's Sequoia Community Corps Case Management Department is seeking a highly motivated individual to provide case management to Corpsmembers between the ages of 18-26 years old. The right candidate will be able to work in a high-functioning environment with a diverse population. The Case Management team is responsible to process program eligibility, enrollments, exits, follow-ups, etc. They will assist trainees with transitional job services, resources, and in assisting them with finding unsubsidized employment. Strong communication, writing, time management, and comprehension skills are a must. Must be able to work with little to no supervision.


SCOPE OF WORK:

The purpose of this position is to provide residents with vocational counseling and career planning assistance. The incumbent of this position is responsible to recruit potential customers or employers, providing outreach in low-income communities as well as determining program eligibility and enrollment.


ACCOUNTABILITIES:
  • Collects organizes and analyzes information about individuals through records, tests, interviews, and professional sources, to appraise their interests, aptitudes, abilities, and personal characteristics for vocational planning
  • Maintains case management files, documents contact with customers, employers, school staff, and other partners and provide all required documentation in a timely manner
  • Monitors and maintains program enrollments to ensure full crews and a robust list of potential candidates
  • Maintains attendance and safety records
  • Maintains the inventory of safety equipment, uniforms, and program field supplies
  • Prepares and modifies documents including correspondence, reports, memos, and emails
  • Serves as a customer liaison responding to customer problems, questions, or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for the customers
  • Follow-up with customers and agencies as appropriate to document the use/success of referrals
  • Provides documentation to partnering agencies
  • Inputs accurate and complete data for all contacts with customers into the agency database
  • Facilitates one-to-one counseling, case management, orientations, and workshops to assist in preparation for job readiness, assist with resume building, and help participants navigate the labor market
  • Remains updated on occupational and local labor market information, program requirements, and regulations affecting participants and employers
  • Refers customers to other program resources as applicable
  • Compiles and studies occupational, educational, and economic information to aid in making and carrying out vocational and educational objectives
  • Participates in outreach events and meetings with partner agencies as assigned
  • Participates in training and professional development to build the required knowledge for the position
  • Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures

SKILLS & ABILITIES:
  • Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner
  • Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment
  • Ability to speak effectively with groups of customers or employees of the organization
  • Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public
  • Ability to deal with customers in a calm, professional, friendly, and patient
  • Ability to work under pressure and work with different types of personalities
  • Knowledgeable of modern office procedures and methods is proficient in the use of a computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program database
  • Possess communication skills, research abilities, flexibility, and an ability to work well with others
  • Ability to read and interpret documents
  • Ability to write routine reports and correspondence
  • Knowledge of the local labor market and employer expectations
  • Possess excellent organizational skills and attention to detail
  • Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner
  • Ability to work effectively with minimal/no supervision
  • Ability to communicate effectively both verbally and in written form

WORK CONDITIONS & ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities.

  • Must be able to sit, walk and stand for long periods
  • Must have the visual ability to perform detailed work at close distances (computer screens).
  • Must be able to bend, stoop and reach
  • Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling
  • Must be able to read, understand, and explain various forms and written material

DISCLAIMER STATEMENT:

The supplemental job description lists typical examples of work and is not intended to include every job and responsibility to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.